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WaterOperator.org Blog

Free Program to Help Rural Entrepreneurs Thrive

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In 2021 the Rural Community Assistance Partnership (RCAP) launched the Open for Business program in response to the COVID-19 pandemic. The purpose of the program is to serve entrepreneurs across the country in launching and growing their business through the help of RCAP’s extensive network. 

The Open for Business program offers free tools designed to assist entrepreneurs looking for resources to enhance their business. The program’s hub has self-guided online workshops, live webinars on relevant topics for expanding your business, and one-on-one coaching from a team of professionals with a wide range of expertise. Register for one of their live webinars below:

The Open for Business hub also offers training resources that provide knowledge on some of the most used digital tools in business as well as financial assistance resources via a list of up-to-date government, non-profit, and private funding sources and loans for small businesses. 

For additional knowledge-building, the WaterOperator.org blog also regularly features content on running your water system like a business. Here are some examples:

Preparing for Funding Opportunities

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Proposed infrastructure funding has been on everyone's radar, despite uncertainty about what fine print will ultimately be passed by Congress. The new plan could be the largest investment in drinking water and wastewater infrastructure in American history and bipartisan support for these efforts means that new funding opportunities for a range of stakeholders are likely.

This makes it all the more important to know how to apply for and manage funding when it becomes available, as well as understand your needs and eligibility. Navigating the world of funding can feel intimidating, but there are many resources available to help aid the process. Preparing ahead of time is the best way to make sure your organization is ready to respond to funding opportunities. 

This preparation begins with a capacity development approach. Capacity development is a process that water systems can use to acquire and maintain adequate technical, managerial, and financial capacity. Programs have been established in every state to help public water systems continue to strengthen their capacity and you've likely crossed paths with training, resources, or technical assistance provided through these programs.

We're highlighting a selection of our favorite capacity development resources that can help systems (and those who serve them) undertake readiness efforts for potential infrastructure investment.

Managerial Capacity 

Managerial capacity for short and long term planning includes:

  • Ownership accountability 
  • Staffing and organization 
  • Effective external linkages 

Resources:
Water System Owner Roles and Responsibilities: A Best Practices Guide
This guide can help owners and operators of public water systems serving less than 10,000 people better understand their responsibilities. 

Strategic Planning: A Handbook for Small Water Systems
This handbook was designed to help operators serving less than 3,000 people develop a strategic management plan. 

Manual for Assessing Public Water Supply System Capability
This manual goes through each of the components of capacity development, technical capacity, managerial capacity, and financial capacity. 

Financial Capacity 

Financial capacity for short and long term planning includes:

  • Revenue sufficiency 
  • Creditworthiness 
  • Fiscal management and controls  

Resources:
Water Finance Clearinghouse
This portal was created by the U.S. EPA to help water operators locate helpful financial resources. 

Grant (Loan) Writing 101 - Right Grant, Right Time, Right Project
This 31-slide presentation explains the numerous steps that are included in writing a grant from start to finish. 

Introduction to Grant Writing
This 25-slide presentation addresses the basics of grant writing in the state of Utah. 

A Financially Healthy Water System Now and Into the Future
This presentation introduces questions that should be considered regarding the financial health of your system and how to understand your system's present and future needs.

U.S. EPA Grants Management Training for Applicants and Recipients
This online training course designed by the U.S. EPA  includes six modules that explain the grant life cycle process. 

Asset Management 

Asset management is the practice of making the most of capital assets, while also delivering the best customer service. It is essential to establishing sustainable infrastructure. Building an asset management team can lead to increased knowledge management, financial efficiency, and work efficiency. 

Resources: 
Building an Asset Management Team
This factsheet outlines the steps to take to build a functioning asset management team. 

Asset Management: A Handbook
This handbook, designed specifically for small water systems, reviews the basic concepts of asset management and lists tools to help develop a concrete plan. 

Reference Guide for Asset Management Tools
This reference guide is a collection of asset management plan components and implementation tools that drinking water and wastewater systems can use. 
 

You can find thousands of additional helpful resources in our database.

Rural Water Representation in the 2020 Census

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As we approach the execution of the 2020 decennial census, rural communities and their water and wastewater facilities should be aware of the ramifications a new count will have on funding allocation in their community. The U.S. census is updated every 10 years in an effort to enumerate every living person in the United States. While it’s common knowledge that the count is used to update congressional district lines, the census is also used by many federal programs to determine funding distribution. Census data will help programs access population characteristics of communities, the allocation of funds to eligible recipients, and the success of ongoing programs.

In 2015 132 federal programs used census data to distribute over $675 billion in funding. Many of these programs targeted rural development, source water protection, emergency water assistance, and water and wastewater infrastructure.

The upcoming census will start April 1, 2020 by issuing every home on record with a mailed invitation to participate. Responses can be submitted online, over the phone, or by mail. The questions asked by the census cover information about property ownership, gender, age, race, and the number of people living in the residence. Responses are kept confidential under federal law. Census takers will also begin visiting colleges, senior centers, and large community living groups to conduct quality checks. By May 2020, the Census Bureau will visit the homes of those who have not submitted responses. To achieve an accurate count, the U.S. Census Bureau has worked to build an inclusive address list of housing units and develop methods to improve both self-response and follow-up procedures for those who do not respond.

While intensely rural and marginalized communities are historically more susceptible to undercounting than urban, the 2020 census design poses new concerns for rural areas. In an effort to reduce field costs and visits, the upcoming census strategy will be the first to encourage internet self-response. To address known areas of low internet connectivity, the Bureau will mail identified households a paper questionnaire or request responses over the phone. Areas with noncity-style addresses such as rural route numbers will receive a paper questionnaire from a census worker at their door. In the most remote areas, a census taker will enumerate households in-person. Unfortunately, two of the three ‘End-to-End’ tests to evaluate these methods were cancelled leaving insight into how rural communities will be effected by the census design poorly assessed.

The in-person visits pose significant challenges since the homes of remote areas are often spread apart, hidden from the main road, and made up of non-traditional living quarters. As a result, communities in rural Alaska and tribal lands are typically the most undercounted. Furthermore, minority groups, low-income individuals, and rural areas with slow internet connections will find response more difficult than those of urban areas.

Encouraging participation will ensure that your community receives a fair share of rural development and water infrastructure funding. Undercounts can impact anything from justifying water rights to determining eligibility of grants and loans. Public water and wastewater systems, especially those in Indian Country, should request that their local government promote census participation. To start this process, towns or tribal governments can become a Census Bureau partner to have access to promotional materials and census updates. Using local media, radio stations, social media, public meetings, and flyers, rural communities can host outreach campaigns that advocate the significance of the census and how to pro-actively participate. When possible, we encourage communities to make internet response publicly available at local churches, libraries, community centers, etc. With community planning and education, rural communities can be accurately represented in the 2020 census.

An EPA Guide for Climate Resiliency Planning

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Many utilities are developing plans to increase short-term and long-term climate resiliency in response to extreme weather events, changing water availability, or the risk and resiliency assessment requirements set forth in the America’s Water Infrastructure Act of 2018 (AWIA). To assist in the early developmental stages of resiliency planning, the EPA's CRWU program designed the Resilient Strategies Guide for Water Utilities. This online application prompts utilities with a series of questions about their system and its resiliency concerns to provide recommend strategies that will decrease vulnerability. This web application was updated in August 2019 to allow utilities to specify their system size and find funding sources for the projects they want to pursue.

Both water and wastewater systems can use the tool. The foundation of the guide is built using the CRWU Adaptation Strategies for Climate Change and a funding list maintained by the Water Finance Clearinghouse. Completing the guide takes roughly 20 minutes. After answering a series of questions that identify your system type, size, location, assets, preferred resiliency strategies, and funding interests, the application will produce a report that can be used as a starting point to develop a more complex plan.

Once the guide is launched, you will start by answering questions about your facility and its resiliency priorities. The priorities indicate the concerns that your system wants to address. You can filter the list of priorities in the left hand menu to narrow your focus to topics such as drought preparation, flood protection, energy efficiency, etc. The ‘More Info’ button will elaborate on any option you're considering. Once you’ve selected your priorities, you’ll indicate what assets are present within your system. From there you can select your preferred planning strategies that have been suggested based on your previous answers. Filter the strategies with the left hand menu to narrow down your options by cost or category. For example, if you want to exclude strategies that require new construction, you could check the ‘repair & retrofit’ category instead. The last section recommends potential funding sources that might assist with the strategies you've selected earlier.

The strategies and funding sources will be used to generate the final report. Continue to the end and select ‘Generate Report’. This report will include a detailed summary of your answers, contact information for any funding sources you've selected, and case studies relevant to your utility. To save a copy of the report you will have to copy and paste the results into a Word document. If you have a CREAT account, you can select ‘Export CREAT File’ to download a file that can be imported into your CREAT account’s existing analysis. CREAT (Climate Resilience Evaluation and Awareness Tool) is a more in-depth risk assessment and planning tool that can be used once you've done your initial research. You can preview the CREAT tool framework with their guide here.

Featured Video - WaterClips: Financial Benchmarking for Water Utilities

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In this Featured Video, the Environmental Finance Center at UNC-Chapel Hill reviews the basics on how to properly monitor utility finances. Financial monitoring is crucial in making successful short-term and long-term management decisions to maintain optimal treatment levels, good customer service, and the longevity of your system. The financial benchmarking methods covered in this video include Current Ratio, Days Cash on Hand, Operating Ratio, and Debt Service Coverage Ratio. Implementing consistent benchmarking tools will ensure that your utility is working to cover the true system costs while planning for infrastructure depreciation and unexpected expenses.

Featured Video: Regional Collaboration for Clean Water in York County

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Over 500 communities in the Chesapeake Bay watershed are working to meet NPDES permit standards for stormwater discharges from their municipal separate storm sewer systems (MS4s). MS4s that discharge to impaired surface waters or directly to the Bay are required to develop Pollutant Reduction or TMDL Plans. Meeting these requirements while also addressing important local issues such as increased flooding can be a challenge for any municipality, regardless of size.

However, Pennsylvania's York County has proven that there is strength in numbers. This video from MOST (Municipal Online Stormwater Training Center, an initiative of the University Of Maryland's Environmental Finance Center) features Felicia Dell, the director of the York County Planning Commission discussing how municipalities in her county banded together in a consortium to attract funding, and then distributed this funding in an equitable way to construct projects that would benefit all.

Solving the Rural Water Crisis

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Every fall, Americans from all walks of life and locations drive through the countryside to enjoy the changing foliage, apple orchards and park-lands, often barely glancing at the small water or wastewater utilities along the roadsides that serve area residents. Yet if they took the effort to speak to the people who are struggling, often at great odds, to provide or clean water in these rural areas, they might begin to understand that even in this country, with all its resources and technological advances, there are many places — just around the bend — where clean water is not a given. In fact, according to this recent article, of the 5,000 drinking water systems that racked up health-based violations in 2015, more than 50 percent were systems that serve 500 people or fewer. 

The challenges of these small rural systems are many: aging infrastructure (add to this a lack of overflow capacity for wastewater systems), water quality issues, comparatively lower water operator wages, increasing man-made and natural disaster hazards such as extreme rain events, stricter health standards, a small pool of paying customers, and, always, a lack of funding. The new infrastructure bill just recently signed by the president is providing some hope for the future (it has a significant catch, though — its authorizations still require yearly appropriations installments), but for now, many communities live in a constant state of worry about their water.

On top of this, many rural communities are dealing with the political and economic pressure to sell their utilities to private companies, if they haven't already done so, a particularly tempting option in times of crisis. According to a recent special series on the rural water crisis from NPR, this "complicated mix of public and private ownership often confounds efforts to mandate improvements or levy penalties, even if customers complain of poor water quality or mismanagement."

But there is hope on the horizon. Certainly increased funding for infrastructure is part of the solution. But according to California water commissioner Maria Herrera in this recent article, more can be done. She suggests that legislation should also increase technical assistance funding and give communities an opportunity to hire consultants to develop shovel-ready projects and fund safe drinking water projects. Also on her wish list: "We need to not only fund mitigation of contaminated wells and treatment plants, but also help communities develop redundant water sources, promote consolidation of small systems to larger ones, and help them with drought contingency planning. Communities need guidance and technical assistance in order to develop solutions and participate in water planning."

In Louisiana, circuit rider Timmy Lemoine says in this article that he is "seeing a shift as small systems allow larger systems with a certified operator take over management." And at the University of Iowa, engineers are testing new wastewater treatment technologies, hoping to defray costs for aging small-town systems. In addition, organizations such as the Rural Community Assistance Partnership (RCAP) have a wealth of resources to support rural utilities and help them save money, such as this energy efficiency video. The question remains if solutions such as these will be sufficient to ensure that rural residents can count on clean water now and into the future. 

Featured Video: The Big Empty

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Many rural and small water and wastewater systems throughout the country face significant management and operational issues. O’Brien, Texas is just one of thousands of small communities in the United States that struggle to find the resources to ensure that the water coming out of the tap is safe to drink. Watch this documentary short produced by Tom Roseberg and Earth Institute fellow Madison Condon that details O'Brien's drinking water crisis. 

Featured Video: Surviving the Quake

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Did you know that almost half of all Americans live in areas prone to earthquakes? Water and wastewater utilities serving this population are extremely vulnerable to damage because of their vast network of underground pipes as well as their pumps, tanks, reservoirs and treatment facilities (not to mention their dependency on electricity!). This week's featured video introduces small and medium-sized water and wastewater utilities to earthquake resilience and introduces EPA tools including the Earthquake Resilience Guide and Earthquake Interactive Maps.  


After watching this video, read about the experiences of actual water utilities that have successfully implemented mitigation measures to address this threat in the EPA's new Earthquake Resilience Guide. And if you wondering if your utility is in an earthquake hazard area, you will soon be able to use a map such as this one from the California Geological Survey to find out.  

When an earthquake strikes, it can cause breaks in pipelines, cracks in storage and process tanks and even the collapse of an entire plant. When this happens, a community can experience loss of pressure, contamination and drinking water service disruption. The first step in protecting your community is to be prepared because the faster a water or wastewater utility recovers from an earthquake, the faster the community it serves can recover. 

Drinking Water and Lead Service Lines: Partnering to Protect Human Health

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Last month, the Lead Service Line Replacement Collaborative, a group that includes the AWWA, NRWA, ASDWA, NAWC, RCAP and WRF among others, hosted a panel discussion entitled "Drinking Water and Lead Service Lines:  Partnering to Protect Human Health." The focus of this discussion was how partnerships between water utilities and public health agencies are key to helping lead service pipe replacement programs really get off the ground. 

Dr. Lynn Goldman from the Milken Institute School of Public Health started off the discussion by providing historical context, pointing to precedents that allowed lead to be "managed in place" while also allowing higher lead levels in water to be acceptable practice. She explained that when EPA's first Lead and Copper standard (1992) began to improve health outcomes for water consumers, lower-level effects began to be unmasked. This phenomenon, according to Goldman, underscores the importance of enacting revisions to the Lead & Copper Rule, as well as best practices for lead sampling strategies. Goldman emphasized the importance of developing carefully crafted lead pipe removal programs so that more lead isn't released into drinking water supplies during the remediation process.

Other takeaways from the panel of speakers include the following:

  • Some communities bear disproportional consequence of lead contamination.
  • Lead poisoning can go undetected in individuals, but even low levels of lead affect the brain.
  • Action alerts vary state-by-state, but Amanda Reddy from the National Center for Healthy Housing recommends an action level of 5 ug/dL.
  • Lead-based paint is the most widespread cause of lead poisoning, but we need comprehensive solutions to address ALL hazards. 
  • There are proven & cost effective solutions. In fact, replacing lead service lines for just the children born in 2018 would protect 350,000 individuals from future lead poisoning.
  • Solutions must include diverse stakeholders including drinking water professionals, public health officials, elected officials, community leaders and concerned consumers.
  • Lead contamination resources need to be easily accessible for individuals affected by lead in their drinking supply. 
  • Simply providing bottled water is not a long-term solution.

Public Health representatives from two municipalities (Milwaukee and Cincinnati) also spoke at the forum, and offered their lessons learned:

  • Partial Lead Service Line replacement can cause more lead to be released into drinking water supplies. Full line replacement should be the desired strategy, and working with all stakeholders to pass city-wide ordinances requiring full replacement is the most effective way to do this. 
  • Developing lead protocols for emergency leaks and repairs is critical.
  • City-wide outreach and education/awareness campaigns are a must.
  • Prioritizing schools or childcare facilities for line replacement makes sense. 
  • Milwaukee used Wisconsin's Drinking Water State Revolving Funds to replace service lines at schools, Cincinnati used a HUD grant to replace service lines for low-income residents.  
  • Cincinnati formed a county-level collaborative and pooled resources, technical providers, outreach professionals. They also targeted their outreach to PTAs, Church groups, community organizations. 
  • Challenges include: switching out interior plumbing (inside private residences), missing out on targeting some childcare/schools because they are not licensed, and finding the time and resources to communicate effectively with customers. 

Finally, Cathy Bailey, from Greater Cincinnati Water Works, a system that encompasses an area with the second highest child poverty rate and second-highest number of lead lines in the country, offered her perspective. Her system has adopted a 15-year program for full service line replacement, with cost-assistance for low-income residents and cost-sharing arrangements for other property owners. Her advice for water systems? 

  • Water Utilities should lead the effort to start the conversation about lead in drinking water and service line replacement. Utilities have a  big stake in this issue. 
  • Utilities can be proactive in providing tools and education to their community. Cincinnati provides online resources such as a lead "map' and free lead testing as well as assistance to schools funded by their general operating budget.
  • Utilities can be proactive in communicating within their organization. Cincinnati Water Works has an internal dashboard to compile lead test results, health statistics and more. They then can identify homes that qualify for free P.O.U filters. 
  • Cincinnati Water Works partners with the health department to share data, understand water quality issues and help individuals and schools mediate problems. 

The panel participant's message was clear: lead service line replacement is simply the right thing to do for communities, and partnerships with health departments and water utilities are critical to that process. Want to find out more? Check out the Lead Service Line Collaborative's online roadmap/toolkit or follow #safewater on Twitter.