Pathways for Career Development in Wastewater Treatment Everyone in and around the water sector knows that there is a staffing and workforce shortage in treatment plants around the country, both in drinking water and wastewater. Much of the issue is due to the significant number of operators that have retired or are approaching retirement age, while replacement workers beginning careers are not entering the sector at a high enough rate. As such, the question of how to recruit more younger workers has been a major focus of the water sector in recent years. Many of the recruitment issues are similar on the water and wastewater sides (less interest in trades and manual labor, lack of awareness that the jobs exist, competition from other industries), but wastewater has the added challenge of convincing young people to work with human waste. However, when considering joining the wastewater treatment field or trying to recruit others, something important to look at are the opportunities for advancement and professional growth — in other words, the options for career development. Because the details and daily tasks of a wastewater operator’s job aren’t necessarily widely known, someone may incorrectly think that the opportunities for professional growth are limited. In fact, that is not the case. Here, we take a look at some of the best ways to advance as a wastewater operator. Advanced Certification and Licensing Every state requires prospective wastewater treatment operators to obtain a license in order to perform the job. While the exact requirements for licensing are different across the states, typically they require the passing of a certification exam and completing continuing education courses to renew licenses at set intervals. But in most states, there are higher levels of certification available beyond the basic license needed to become an entry-level operator. These advanced licenses are often labeled as Class II, Class III, Class IV, or perhaps even higher. To obtain a higher level license, a certain number of years of experience, continuing education credits, and passing more exams are typically required. Having high level licenses will help to open up more advanced positions and a higher pay grade. Specialization Another path to more responsibilities and higher wages is specializing in particular components of the wastewater treatment process. Possible specializations include industrial wastewater, laboratory analysis, environmental compliance, process control, maintenance, and biosolids management. Certifications for these specializations are often available. Getting an official specialization certification may not always be required, but is usually very helpful. Supervisory and Management Positions As with most jobs, there are supervisory and management roles at wastewater utilities that can be achieved with experience and competence. Progress high enough up the management ladder, and you can oversee plant operations and staff, enforce regulatory compliance, make financial decisions, build your plant’s workforce, and more. Pursuing Higher Education One of the reasons that water and wastewater treatment are excellent career choices is that becoming an operator does not require a college degree. But it’s also true that having degrees can open more doors for advancement in these fields. Associate’s degrees, bachelor’s degrees, or even higher level degrees in fields like environmental science, engineering, biology, chemistry, information technology, business administration, and beyond can enhance an operator’s skill sets and provide significant benefits to their utility. Joining Professional Organizations Being a part of professional organizations in any field is a great way to further professional development. These organizations provide consistent opportunities to network, attend conferences, access cutting edge training, join leadership and advisory committees, and possibly achieve industry recognition. Here are some of the top national professional organizations to check in the wastewater industry: Water Environment Federation (WEF) National Rural Water Association (NRWA) American Water Works Association (AWWA) You could also check out the National Onsite Wastewater Recycling Association (NOWRA) and the National Association of Wastewater Technicians (NAWT), which are focused on onsite and decentralized wastewater (septic) systems, if you live in an area where such systems are incorporated into utilities. Many states also have state level affiliates of WEF, NRWA, AWWA, and NOWRA. If possible, being a part of both your state organizations and national organizations will maximize development opportunities. Your state may also have an organization that is independent of any of these bodies, like the Wisconsin Wastewater Operators Association. Are we missing any organizations for wastewater operators? Or any other avenues to professional development in the wastewater industry? Send us an email at info@wateroperator.org and tell us about it! February 21, 2025 By Laura Schultz Business Mindset, Wastewater, Workforce career development, higher education, professional development, professional organizations, wastewater, wastewater careers, wastewater certification, wastewater licenses, wastewater operators, wastewater specialization, wastewater workforce, workforce shortage 0 0 Comment Read More »
Free Program to Help Rural Entrepreneurs Thrive In 2021 the Rural Community Assistance Partnership (RCAP) launched the Open for Business program in response to the COVID-19 pandemic. The purpose of the program is to serve entrepreneurs across the country in launching and growing their business through the help of RCAP’s extensive network. The Open for Business program offers free tools designed to assist entrepreneurs looking for resources to enhance their business. The program’s hub has self-guided online workshops, live webinars on relevant topics for expanding your business, and one-on-one coaching from a team of professionals with a wide range of expertise. Register for one of their live webinars below: January 5, 2023 - Developing an Effective Website January 19, 2023 - Budgeting and Bookkeeping: Part 1 The Open for Business hub also offers training resources that provide knowledge on some of the most used digital tools in business as well as financial assistance resources via a list of up-to-date government, non-profit, and private funding sources and loans for small businesses. For additional knowledge-building, the WaterOperator.org blog also regularly features content on running your water system like a business. Here are some examples: Promoting Equality and Equity: Resources for the Water Industry Maintaining Customer Satisfaction Protecting Your Customers From Utility Scams Social Media 101 for Public Water Systems December 20, 2022 By Katelyn McLaughlin Business Mindset, Financial Management, Funding business training, financial assistance, free training 0 0 Comment Read More »
Elevating Women in Water Contributed by Margaret Golden Women make up over half of the population, but account for less than 20% of workers in the water industry. The work that women contribute to the water industry is necessary and important, offering valuable insight to bring the industry into the future. With a new generation of workers on the rise, it is important that women feel empowered to work in the water. Brianna Huber, chemist with the City of East Moline, is on a mission to not only recruit women into the industry but see equity in their opportunities. Her non-profit, Her2O, is currently seeking members who are ready to forge lasting change. Women across the country are already making great impacts, breaking glass ceilings and blazing their path to the top of the water world. Two leaders in the water industry recently discussed what it means to them to be a woman in the water industry. Newsha Ajami, the Director of Urban Water Policy at Water in the West at Stanford University, discussed in a podcast what we need to do to transition to 21st century sustainable water management. Michelle Harrison talked about her favorite parts about working as a wastewater treatment operator at the Northwestern Water & Sewer District. Many organizations take the time to specifically acknowledge the women in their work place during women's history month. Last spring the U.S. EPA highlighted Sandhya Parshionikar, Director of the Water Infrastructure Division, Center for Environmental Solutions and Emergency Response. Rural Communities Assistant Partnership highlighted Ines Polonius, CEO of Communities Unlimited. Cuyamaca College in El Cajon also hosts an annual symposium dedicated to Women in Water. September 30, 2021 By Jennifer Wilson Business Mindset, Sustainability, Wastewater, Workforce 0 0 Comment Read More »
Preparing for Funding Opportunities Proposed infrastructure funding has been on everyone's radar, despite uncertainty about what fine print will ultimately be passed by Congress. The new plan could be the largest investment in drinking water and wastewater infrastructure in American history and bipartisan support for these efforts means that new funding opportunities for a range of stakeholders are likely. This makes it all the more important to know how to apply for and manage funding when it becomes available, as well as understand your needs and eligibility. Navigating the world of funding can feel intimidating, but there are many resources available to help aid the process. Preparing ahead of time is the best way to make sure your organization is ready to respond to funding opportunities. This preparation begins with a capacity development approach. Capacity development is a process that water systems can use to acquire and maintain adequate technical, managerial, and financial capacity. Programs have been established in every state to help public water systems continue to strengthen their capacity and you've likely crossed paths with training, resources, or technical assistance provided through these programs. We're highlighting a selection of our favorite capacity development resources that can help systems (and those who serve them) undertake readiness efforts for potential infrastructure investment. Managerial Capacity Managerial capacity for short and long term planning includes: Ownership accountability Staffing and organization Effective external linkages Resources: Water System Owner Roles and Responsibilities: A Best Practices Guide This guide can help owners and operators of public water systems serving less than 10,000 people better understand their responsibilities. Strategic Planning: A Handbook for Small Water Systems This handbook was designed to help operators serving less than 3,000 people develop a strategic management plan. Manual for Assessing Public Water Supply System Capability This manual goes through each of the components of capacity development, technical capacity, managerial capacity, and financial capacity. Financial Capacity Financial capacity for short and long term planning includes: Revenue sufficiency Creditworthiness Fiscal management and controls Resources: Water Finance Clearinghouse This portal was created by the U.S. EPA to help water operators locate helpful financial resources. Grant (Loan) Writing 101 - Right Grant, Right Time, Right Project This 31-slide presentation explains the numerous steps that are included in writing a grant from start to finish. Introduction to Grant Writing This 25-slide presentation addresses the basics of grant writing in the state of Utah. A Financially Healthy Water System Now and Into the Future This presentation introduces questions that should be considered regarding the financial health of your system and how to understand your system's present and future needs. U.S. EPA Grants Management Training for Applicants and Recipients This online training course designed by the U.S. EPA includes six modules that explain the grant life cycle process. Asset Management Asset management is the practice of making the most of capital assets, while also delivering the best customer service. It is essential to establishing sustainable infrastructure. Building an asset management team can lead to increased knowledge management, financial efficiency, and work efficiency. Resources: Building an Asset Management Team This factsheet outlines the steps to take to build a functioning asset management team. Asset Management: A Handbook This handbook, designed specifically for small water systems, reviews the basic concepts of asset management and lists tools to help develop a concrete plan. Reference Guide for Asset Management Tools This reference guide is a collection of asset management plan components and implementation tools that drinking water and wastewater systems can use. You can find thousands of additional helpful resources in our database. August 5, 2021 By Jennifer Wilson Business Mindset, Funding, Wastewater 0 0 Comment Read More »
Featured Video: Alaska Rural Utility Collaborative These past few weeks, our featured videos have highlighted the infrastructure needs and challenges of water utilities from several different angles: kids' PSAs, rural utilities' infrastructure improvement projects, and operational know-how for utility administrators. But maybe your community is past all that. Your community knows what your needs are. You've studied what other utilities in similar situations have done. Your utility's leaders all have a good grasp of what the problem is and how to fix it. What comes next? There are a couple of different answers to that question, depending on your specific circumstances and the place where you live. You might need to contact a technical assistance provider or an engineer. You might need to apply for a grant. Depending on where you live, you may also benefit from joining a regional partnership. In Alaska, some rural communities have joined the Alaska Rural Utility Collaborative (ARUC), which helps streamline and standardize billing and assists with infrastructure improvements. This week's video features brief interviews with communities that have benefited from this partnership. (Please note that the first 8 seconds of this video are a black screen. The video will begin after this brief pause.) For more on regional partnerships, see our featured video on a regional partnership in the Southwest. January 12, 2018 By Cassia Smith Asset Management, Business Mindset, Capacity Development, Tribal Systems Alaska, regional partnerships, tribal systems, tribal utilities, featured videos, utility management 0 0 Comment Read More »
Featured Video: Liquid Assets Even if you're not into New Years' resolutions, the turn of the year can be a great time to reflect on where you've been and where you're going. Though I don't really make New Years' resolutions, I do like to take this time to think about my goals and strategies for achieving them. Then instead of testing my willpower against a resolution, I can focus on taking a small step toward a goal or even just thanking the people who have helped me along the way. And while this is a great time for personal reflection, organizations can benefit from asking these questions as well. A lot of questions facing water utilities are raised in this week's video. It covers a surprising number of topics in just 27 minutes, including crumbling underground infrastructure, the political factors that keep water rates too low to cover needed repairs, and the experiences of small, rural Minnesota communities grappling with infrastructure and sourcewater protection issues. Each issue is presented briefly but thoughtfully, with plenty of input from the local politicians and city officials who had to deal with these problems directly. Though the video was originally created for a PBS station in Minnesota, both drinking water and wastewater utilities from around the country will find a lot to agree with and consider for their own utilities. For more on rate-setting for small utilities, check out the RCAP handbook Formulate Great Rates and the EFCN rate dashboards. December 29, 2017 By Cassia Smith Asset Management, Business Mindset, Public Education aging infrastructure, asset management, featured videos, public education, rural utilities, small utilities, water main breaks 0 0 Comment Read More »
Featured Video: Energy Efficiency at Wastewater Treatment Facilities As winter gets underway, many of communities are thinking about energy costs and energy savings. Utilities will recognize these concerns as well. Did you know 30-40% of a municipality's energy budget is spent on the treatment of drinking water and wastewater? Chances are someone at your utility has been made aware. With energy costs rising everywhere, it doesn't hurt to save money where you can and perform an energy audit at your utility. This 7-and-a-half minute video from the Rural Community Assistance Partnership (RCAP) doesn't go into the details of a full energy audit. But it does outline several areas where energy audits often find opportunities for savings. It can be a great way to introduce water boards, mayors, and other decision-makers to the benefits of energy audits. And even without being a full audit, it might give you some good ideas for your utility. Though the video highlights wastewater treatment facilities, most of the tips could be easily applied to drinking water utilities as well. Energy Efficiency at Wastewater Treatment Facilities from RCAP on Vimeo. If you're interested in getting an energy audit for your utility, RCAP staff are able to carry out energy audits for both water and wastewater utilities. To find the RCAP partner that serves your region, check their website. December 1, 2017 By Cassia Smith Asset Management, Business Mindset, Small System O&M, Sustainability, Wastewater operations and maintenance, energy audit, energy conservation, energy efficiency, energy savings, featured videos, O&M 0 0 Comment Read More »
Featured Video: Formulate Great Rates If you're a utility manager or a member of a water utility board, there's a good chance you've had to deal with utility rates at some point. If not, there's an even better chance that a rate-setting conversation is in your future. As the nation's infrastructure ages, many communities are coming to terms with the fact that their utility rates have been too low to allow for replacement costs. Whether you've been forced into an expensive repair by a catastrophic failure or simply know a major piece of your infrastructure is living on borrowed time, you may have no choice but to consider a rate hike and other fundraising measures. But even if your position is not that dire, utility rates have to respond to many complex factors including inflation, fluctuations in number of customers, and changing water treatment standards. If the whole thing sounds overwhelming, you're not alone. The Rural Community Assistance Partnership (RCAP) has produced several resources to guide utilities through this process. Their handbook Formulate Great Rates provides guidance for small communities that need to conduct water system rate studies. They also recorded a 2-part companion webinar for the handbook, the first video of which is linked below. The webinars are presented by RCAP experts with experience in rate-setting and help explain some of the more challenging sections of the handbook. This first webinar is about half an hour long. Formulate Great Rates: A webcast on setting rates in small-community utilities (Part 1) from RCAP on Vimeo. If you need more help understanding the handbook, or need a hand with rate-setting in general, RCAP's regional partners offer technical assistance for rural communities. You might also want to check out the Environmental Finance Center's rate dashboards. September 15, 2017 By Cassia Smith Asset Management, Business Mindset, Capacity Development, Value of Water asset management, financial management, rate setting, utility board resources, water utility management, capacity development, featured videos, rate-setting 0 0 Comment Read More »
Funding for Water Infrastructure Improvements Paying for maintenance and upgrades to your utility is no small task, and the U.S. Government Accountability Office estimates the cost of replacing water and wastewater infrastructure in rural communities could be almost $190 billion in the coming decades. It’s unlikely a single source can meet your costs, and smart financing will instead require a mix of external funding, capital planning and rate setting to meet your goal. External funds The U.S. EPA provides a thorough starting point for finding external funding sources. Federal funding for water infrastructure includes: U.S. Environmental Protection Agency’s Clean Water State Revolving Fund and Drinking Water State Revolving Fund U.S. Department of Agriculture’s Rural Development Water and Environmental Program U.S. Department of Housing and Urban Development’s Community Development Block Grants U.S. Economic Development Administration’s Department of Commerce Economic Development Administration There is also funding available at various agencies designated specifically for water and wastewater utilities dealing with declared federal disasters, or those seeking funds for proactive planning and design. Funding options at the state level vary, but the Environmental Finance Center Network maintains a list of funding sources by state. The lists will include the last date of update, basic information on how to apply, and staff contact information to learn more. Finally, there may be local or private foundation grants available, depending on your situation. Capital planning As the Environmental Finance Center at the University of North Carolina-Chapel Hill states, “Long-term planning is required to schedule major infrastructure improvements and spread the capital costs over many years in order to avoid having to raise rates significantly in any one year to pay for a capital project that was unplanned.” To that end, the center has developed resources and compiled best practice guides to help small utilities develop Capital Investment Plans and/or Asset Management Plans. These include the “Plan to Pay” tool, which uses Excel to project your fund balance (revenues, expenses and reserves), and necessary rate increases for the next 20 years. Rate setting Once you know your options for external funding and projected balance for infrastructure improvements, you’ll know whether and when a rate change is needed. View our past blogs on Laying the Foundation for a Successful Rate Approval Process and Tips to Help Utilities Get the Water Rates They Need. As always, you can find additional resources in the WaterOperator.org document library, including examples specific to your state by selecting “Financial management” under Category and your location under State. July 3, 2017 By User Asset Management, Business Mindset, Capacity Development, Funding, Sustainability 0 0 Comment Read More »
Featured Video: Lower Rio Grande Public Water Works Authority There are a lot of rewards to living in a rural community: seeing just enough of your neighbors, lots of satisfying work, and (depending on where you live) getting to see the beauty of nature in the way a city dweller never can. Unfortunately for rural water utility operators, some of these benefits don't completely translate to their jobs. If you're the only operator---the only employee---at a rural utility, sometimes independence and hard work end up meaning the operation of the utility is all up to you all the time. Never being able to take a day off or have a vacation can be tiring enough. But you add in some of the weather Mother Nature can produce while she's busy being scenic, and sometimes you end up working nights, weekends, and 24-hour days, trying to keep your friends and neighbors supplied with clean, safe drinking water. If this sounds familiar, a regional partnership might offer you a little breathing space. Regional partnerships can give you the opportunity to get a nearby operator to cover your utility while you take a vacation or go to town for a doctor's visit. Pooling your resources with other rural utilities can also help you qualify for employer insurance, access tools and resources from neighboring communities, and meet other knowledgeable operators. This 7-minute video from the Rural Community Assistance Corporation shows how a regional partnership helped unincorporated communities known as colonias help each other: Lower Rio Grande Public Water Works Authority from RCAC on Vimeo. To see more resources for water utilities from RCAC, check out their Guidebooks. June 23, 2017 By Cassia Smith Asset Management, Business Mindset, Small System O&M, Tribal Systems rural utilities, featured videos, regional partnerships 0 0 Comment Read More »