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WaterOperator.org Blog

Communication Strategies for Wastewater Compliance and Building Public Trust | Recorded on July 30, 2026

Promotional graphic for the recording of the WaterOperator.org webinar

In this recording of our live webinar "Communication Strategies for Wastewater Compliance and Building Public Trust," viewers will receive a refresh on public notification requirements for wastewater utilities and a practical overview of communication strategies that wastewater utilities can use to build public trust. The webinar also reviews publicly available resources to support the development of communications at wastewater utilities and demos the search tools on WaterOperator.org.

This webinar series from WaterOperator.org covers topics relevant to wastewater operators, including funding, asset management, compliance, and water quality. Certificates of attendance will be delivered upon request to live attendees but are not available for watching this replay. 

Recordings of our previous webinars:

Featured Video: Regional Collaboration for Clean Water in York County

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Over 500 communities in the Chesapeake Bay watershed are working to meet NPDES permit standards for stormwater discharges from their municipal separate storm sewer systems (MS4s). MS4s that discharge to impaired surface waters or directly to the Bay are required to develop Pollutant Reduction or TMDL Plans. Meeting these requirements while also addressing important local issues such as increased flooding can be a challenge for any municipality, regardless of size.

However, Pennsylvania's York County has proven that there is strength in numbers. This video from MOST (Municipal Online Stormwater Training Center, an initiative of the University Of Maryland's Environmental Finance Center) features Felicia Dell, the director of the York County Planning Commission discussing how municipalities in her county banded together in a consortium to attract funding, and then distributed this funding in an equitable way to construct projects that would benefit all.