Featured Video: Control Valve Disassembly Sometimes, operations and maintenance means taking things apart and putting them together again. If that's what you need to do right now, this video could get you halfway there. This eight-and-a-half minute video walks through the tools and steps needed to disassemble two kinds of control valves: a pump control valve and a pressure reducing valve. It includes a number of helpful hints and tricks, such as useful hand tools you can make yourself, and markings that will help with reassembly. (Reassembly instructions are not included in the video though.) To see the complete disassembly, inspection, and reassembly process for the pump control valve, see this video. July 7, 2017 By Cassia Smith Small System O&M o&m, valve maintenance, featured videos, operations and maintenance 0 0 Comment Read More »
Funding for Water Infrastructure Improvements Paying for maintenance and upgrades to your utility is no small task, and the U.S. Government Accountability Office estimates the cost of replacing water and wastewater infrastructure in rural communities could be almost $190 billion in the coming decades. It’s unlikely a single source can meet your costs, and smart financing will instead require a mix of external funding, capital planning and rate setting to meet your goal. External funds The U.S. EPA provides a thorough starting point for finding external funding sources. Federal funding for water infrastructure includes: U.S. Environmental Protection Agency’s Clean Water State Revolving Fund and Drinking Water State Revolving Fund U.S. Department of Agriculture’s Rural Development Water and Environmental Program U.S. Department of Housing and Urban Development’s Community Development Block Grants U.S. Economic Development Administration’s Department of Commerce Economic Development Administration There is also funding available at various agencies designated specifically for water and wastewater utilities dealing with declared federal disasters, or those seeking funds for proactive planning and design. Funding options at the state level vary, but the Environmental Finance Center Network maintains a list of funding sources by state. The lists will include the last date of update, basic information on how to apply, and staff contact information to learn more. Finally, there may be local or private foundation grants available, depending on your situation. Capital planning As the Environmental Finance Center at the University of North Carolina-Chapel Hill states, “Long-term planning is required to schedule major infrastructure improvements and spread the capital costs over many years in order to avoid having to raise rates significantly in any one year to pay for a capital project that was unplanned.” To that end, the center has developed resources and compiled best practice guides to help small utilities develop Capital Investment Plans and/or Asset Management Plans. These include the “Plan to Pay” tool, which uses Excel to project your fund balance (revenues, expenses and reserves), and necessary rate increases for the next 20 years. Rate setting Once you know your options for external funding and projected balance for infrastructure improvements, you’ll know whether and when a rate change is needed. View our past blogs on Laying the Foundation for a Successful Rate Approval Process and Tips to Help Utilities Get the Water Rates They Need. As always, you can find additional resources in the WaterOperator.org document library, including examples specific to your state by selecting “Financial management” under Category and your location under State. July 3, 2017 By User Asset Management, Business Mindset, Capacity Development, Funding, Sustainability 0 0 Comment Read More »
Featured Video: Wastewater Microbiology If you're a wastewater treatment operator, you know your "bugs" are what helps make the whole thing go. Most wastewater treatment plants rely on the action of various microscopic creatures to clean and break down the waste at their plant. And these bacteria, protozoa, and other life forms do more than just treat your wastewater. Correctly identifying and counting the "bugs" in your system can also give you an idea of what's going on in your plant, like what nutrients or other levels might be high. This can then give you ideas on what other tests or treatments need to be run to mitigate any problems before they get out of hand. What if you want to be friends with your bugs, but you don't know how to start? This video could be a good first step. In this eight-and-a-half minute video, you're introduced to the basic kinds of microbes found in a wastewater treatment plant. This includes microscope video of several varieties of critter, and discussions of their significance as indicator organisms. If you'd like to learn more about your tiny wastewater treatment buddies, go to our document database and type "wastewater microbiology" (without the quote marks) into the keyword search field. Then click "Retrieve Documents." To see what operator training may be available near you, visit our calendar and select your state using the drop-down menu options. June 30, 2017 By Cassia Smith Wastewater process control, waste water bugs, waste water microbiology, waste water treatment, wastewater bugs, wastewater microbiology, featured videos, wastewater treatment 0 0 Comment Read More »
The Roundup: Online Wastewater Training Courses Photo Credit: Zenia Nunez Managing wastewater is a big task. Whether you need to train new personnel or simply brush up on professional development, we’ve rounded up accessible wastewater training opportunities on the web, listed in alphabetical order. These courses require a fee in exchange for Continuing Education Credit (CEUs). To find free webinars on wastewater, without CEUs, check the WaterOperator.org events calendar. On-demand courses 360water The one hour courses include some wastewater treatment, analysis, and safety for $30 each. 360water courses are good for CEUs in most states. Cost: $30 Approved Environment, Inc. These online courses are good for CEUs in 18 states. Courses range from 1 hour topic courses (e.g. odor control or ozone disinfection) for $20.25 each, to a 16-hour Wastewater Certification Review for $275. Cost: $20.25 - $275 CEU Plan CEU Plan will filter thee course topics available to you depending on which are accepted for credit in your state. (There are no options for the U.S. Virgin Islands, Unincorporated Territories or the Caribbean.) Prices vary by state, but the widely offered 1 hour activated sludge courses, ranges in price from $12 to $15, and some states offer course packages that bundle together 6 hours of wastewater or collections topics for an $80-$86 enrollment fee. Cost: $12 - $86 Office of Water Programs, California State University Sacramento A five-part course designed to train operators to safely and effectively operate and maintain wastewater treatment plants. All courses are online and include lessons, readings, student exercises, and online exams. Supplementary materials for purchase include companion CDs with readings and student and a manual Operation of Wastewater Treatment Plants, Volume I. Cost: Enrollment $50 - $148 Technical Learning College Accepted in many states, TLC’s courses are written manuals and assignments available for download, with fees from $50 to $300 for a wide variety of topics, from pretreatment to pumps. Cost: $50-300 TREEO Center TREEO offers online courses in wastewater collection and treatment (listed at the bottom of the linked page). These self-paced courses look more like traditional classes than most other options. However, they are pricey at $325 per course, which includes a textbook shipped to you. Cost: $325 Scheduled Courses Arkansas Environmental Training Academy AETA offers wastewater courses scheduled online throughout the year for a relatively low price. Descriptions are available here. Cost: $75 to $180 Washington Environmental Training Center A course on wastewater laboratory procedures begins June 26 (today) and costs $343 for 2 credits. A wastewater collection course begins September 25 at $479 for 3 credits. has a few online options, mostly for water operators, but they do have a $479 for 3 credits. Cost: $343 - $479 Did we miss any online wastewater courses you’d recommend? Please share a link in the comments section below. June 28, 2017 By User Training/CEUs, Wastewater courses, online, training 0 0 Comment Read More »
Featured Video: Lower Rio Grande Public Water Works Authority There are a lot of rewards to living in a rural community: seeing just enough of your neighbors, lots of satisfying work, and (depending on where you live) getting to see the beauty of nature in the way a city dweller never can. Unfortunately for rural water utility operators, some of these benefits don't completely translate to their jobs. If you're the only operator---the only employee---at a rural utility, sometimes independence and hard work end up meaning the operation of the utility is all up to you all the time. Never being able to take a day off or have a vacation can be tiring enough. But you add in some of the weather Mother Nature can produce while she's busy being scenic, and sometimes you end up working nights, weekends, and 24-hour days, trying to keep your friends and neighbors supplied with clean, safe drinking water. If this sounds familiar, a regional partnership might offer you a little breathing space. Regional partnerships can give you the opportunity to get a nearby operator to cover your utility while you take a vacation or go to town for a doctor's visit. Pooling your resources with other rural utilities can also help you qualify for employer insurance, access tools and resources from neighboring communities, and meet other knowledgeable operators. This 7-minute video from the Rural Community Assistance Corporation shows how a regional partnership helped unincorporated communities known as colonias help each other: Lower Rio Grande Public Water Works Authority from RCAC on Vimeo. To see more resources for water utilities from RCAC, check out their Guidebooks. June 23, 2017 By Cassia Smith Asset Management, Business Mindset, Small System O&M, Tribal Systems rural utilities, featured videos, regional partnerships 0 0 Comment Read More »
Water Loss and Conservation for Small Utilities Water loss is an unavoidable part of distribution systems, yet too much can stress the supply and efficiency of your utility. The average water loss for systems is estimated at 16 percent, up to 75 percent of which is recoverable. This water may be disappearing due to faulty or aging infrastructure via pipe breaks and leaks, storage overflows, and house connection leaks. It’s also possible the water loss is only apparent, not real, due to errors like unauthorized consumption or inaccurate meters. Identify your water loss Your utility can calculate water loss as the difference between system input (the volume of water your utility delivers), and consumption (the volume of water that can be accounted for by legitimate consumption, whether metered or not.) The EPA outlines the following calculations in their overview of water audits and water loss control: Determine the amount of water added to the system, typically for a one year period, Determine authorized consumption (billed + unbilled), and Calculate water losses (water losses = system input – authorized consumption) Estimate apparent losses (unauthorized consumption + customer meter inaccuracies + billing errors and adjustments) Calculate real losses (real losses = water losses – apparent losses) For a quick estimate, you can also use the Monthly Water Loss Calculator from the Missouri Rural Water Association. If you aren’t sure of the right numbers to plug into these calculations, your system may need a water audit. Maryland’s Water Supply Program offers guidance on preparing for water audits and linking them to a water loss reduction plan. Identify your action items Once your water loss calculations have determined whether you should take conservation actions, you’ll have a host of options to choose from. One of the most comprehensive overviews in our WaterOperator.org library comes from the Florida Rural Water Association, which not only lists options available but grades the water savings, cost effectiveness, and ease of implantation for each. In general, most of your options will fall under: Meter installation, testing and replacement Leak detection and management Pipe repair and replacement Correcting water theft and meter tampering Setting conservation rates, if appropriate If your utility is functioning well, or if you’re unable to make changes but facing a water shortage, you can also work directly with customers to change their usage habits. We’ve found few compilations of home water conservation tips more extensive than this 100+ item list compiled by the Water Use It Wisely. Evaluate performance Finally, your utility will want to set benchmarks for the interventions and check back on your calculations periodically to see how the system improves. To find more resources on how to identify and correct water loss, including those specific to your state, be sure to check our document database at wateroperator.org/library. June 20, 2017 By User Source Water Protection, Sustainability distribution, water loss 0 0 Comment Read More »
Featured Video: This American Land: Critical Aquifer If you're in an area of the country that's naturally dry, or in one of the states currently experiencing drought, you've probably had a lot of time to think about how to save water. Tips for conserving water around the home are a Google away (or check our document database!), but chances are, your biggest local water users aren't residential. If your area is dry enough that you need to be thinking about water use on a regional scale, then your local farmers may be needing some water conservation help too. In this 7-minute video, the USDA NRCS discusses the Ogallala Aquifer Initiative, where they worked with local farmers to grow more crops with less water: If you want to learn more about the Ogallala Aquifer Initiative, check out this article. If you want to learn more about water conservation at water utilities, go to our document database, type "water conservation" (without the quote marks) into the Keyword Search field, and select Type "Manuals/Handbooks". Then click "Retrieve Documents". June 16, 2017 By Cassia Smith Public Education farmers, water conservation, featured videos 0 0 Comment Read More »
Featured Video: Communicating Science As a water utility professional, you probably spend at least some time talking to people about your job. Whether you're explaining operations to a utility board, breaking down a bill for a customer, or just chatting at a barbeque, eventually, someone is going to want to know how and why you do what you do. For some of you, this might be an easy task--you're an outgoing educator with a passion for your job. For others though, getting asked questions on the spot makes your mind go blank and your palms go sweaty. Still others may be happy to talk, but have a hard time getting people interested in what you have to say. Trying to help people understand a topic as complex as water and wastewater treatment can be a challenge, particularly when you're immersed in the topic yourselves. Add in the financial challenges some small systems face, and opening up meaningful communication with your community can feel even more daunting. Scientists face similar challenges. Like water operators, scientists have a lot of knowledge about complex fields with specialized jargon. The work they do may not be obvious to people outside the profession, just like utility operations can feel hidden in plain sight. One resource that helps scientists learn how to communicate with the press and other non-scientists is the Alda-Kavli Center for Science Communication. In this video, co-founder Alan Alda talks about his inspiration for starting the Center and some of the basic communication principles he keeps in mind: To read about water utility outreach programs, visit our document database and type "public relations" (without the quote marks) into the Keyword search field, then click "Retrieve Documents." Being open with your community about the challenges and successes at their utility can help you gain public support, even when you need to undertake big projects like rate hikes or infrastructure overhauls. Even if you don't have big projects looming on the horizon, taking the extra time to engage with your community can make your job more rewarding, and builds goodwill for when you do need a helping hand. If nothing else, taking some time to think about these issues ahead of time will give you some better conversation topics at your next barbecue. June 9, 2017 By Cassia Smith Business Mindset, Public Education communicating with customers, pr, talking about water, public education, public relations 0 0 Comment Read More »
Preparing a consumer confidence report July 1 is around the corner, the deadline for community water suppliers to deliver their annual Consumer Confidence Report (CCR) to their customers. The CCR is a water quality report or a drinking water quality report, and is required under the U.S. Environmental Protection Agency’s Consumer Confidence Report Rule. Every community water system serving at least 15 service connections and/or 25 people year round must prepare and distribute a report. To assist with preparing these, the EPA provides compliance tools and documents. Gathering Results The reports are based on calendar-year data, so your report due to customers this July 1, 2017 will be based on data collected between January and December 2016. CCRs must show the highest level of each detected contaminant (this is usually the value you report to the state to determine compliance) and the range of levels of that contaminant you found during the CCR calendar year assuming more than one sample was collected. Additionally, the CCR Rule requires that drinking water standards and water sample results are presented as numbers greater than or equal to 1.0 in order to enhance consumer understanding of their drinking water quality. These units are often referred to as CCR units. For conversion assistance, view Converting Laboratory Units into CCR Units. Writing the Report Briefly, CCRs must include contact information for your utility, identify the water source, define acronyms and technical terms, report and explain levels of contaminants, explain any violations, variations and exemptions, and finally, include some required educational language. A complete explanation of CCR requirements begins on page 7 of the EPA document Preparing Your Drinking Water Consumer Confidence Report: Guidance for Water Suppliers. The document also includes sample language and definitions you can use, a certification form, and examples of CCRs. As you begin formatting your CCR report, be sure to check the EPA’s Best Practices Fact Sheet for tips on formatting and language that will make your report easy for customers without your technical knowledge to understand. Distribution to Customers Distribution requirements can vary. In some states, the mailing requirement may be waived for systems serving less than 10,000 and substituted with a different option, such as publishing the CCR results in one or more local newspapers. If the mailing requirement is waived and your system serves less than 500, then you do not need to publish in a newspaper, but at least once a year, you must notify customers through a mailed, delivered, or posted notice that the CCR is available from your water system upon request. In addition to sharing sampling results with your customers, the CCR is an opportunity to share the work you’ve completed to produce their drinking water, manage problems, and introduce future improvements and requirements for your utility. Information for Your State And finally, don’t forget to visit WaterOperator.org’s document library to find help documents and samples specific to your state. Simply select your state from the filters and enter a keyword search for “Consumer Confidence Report” or “CCR.” June 6, 2017 By User Public Education, Regulations 0 0 Comment Read More »
Raise your profile with AWWA’s Drinking Water Week This week marks the American Water Works Association’s drinking water awareness week, and they are offering a suite of free materials for water operators and utilities to raise you profile in your local communities. “This year’s Drinking Water Week will motivate water consumers to be actively aware of how they personally connect with water,” said AWWA Chief Executive Officer David LaFrance. “We should all know how to find and fix leaks, care for our home’s pipes and support our utility’s investment in water infrastructure.” The materials – which include artwork, public service announcements, press and social media posts and more – provide an introduction four key steps AWWA is highlighting for water users this year: Drinking Water Week Introduction – AWWA encourages getting to know and love tap water. Get the Lead Out – Replace lead-based water pipes and plumbing. Check and Fix Leaks – Conserve water by checking and fixing leaks inside and outside the home. Caring For Pipes – Stop clogs before they happen by learning more about what can and can’t be flushed. Water Infrastructure Investment – Protect your water supply by advocating for investment in the repair and replacement of infrastructure. Help celebrate the rest of Drinking Water Week, and bookmark their materials for the next time your program wants to promote these issues. May 10, 2017 By User Public Education education, leaks , media, outreach, infrastructure, lead, pipes 0 0 Comment Read More »