Public Relations & Customer Satisfaction for Water Utilities Consumer Information is any information water operators are required to or may want to distribute to their consumers. This includes anything that is for the public that isn’t required, Consumer Confidence Reports aka annual water quality reports, voluntary communication, public awareness/education materials, fact sheets about system, treatment, etc. We have 876 resources (and counting) on Consumer Information in our Documents Database that provide valuable information on this topic. You can search for documents on Consumer Confidence Report (CCR) best practices, webinar recordings about transparency and communications with water consumers, tips and tricks to help your utility communicate the value of drinking water services to rate payers, and many other useful guides that will help you to deliver safe and clean water to utility customers. To access the wealth of knowledge on Consumer Information within our database just select "CATEGORY" in the dropdown then choose "Consumer Information." Once you make that selection, a second dropdown will appear where you can choose "HOST," “TYPE,” or “STATE” to narrow the search even further. If you have a specific search term in mind, use the “Keyword Filter” search bar on the right side of the screen. This is part of our A-Z for Operators series. January 23, 2024 By Katelyn McLaughlin A-Z for Operators series, Public Education A-Z for Operators, consumer information, free resources 0 0 Comment Read More »
Featured Video: Beyond the Drain Last week, we featured a kid-friendly video describing the water treatment process. This week's video from the Value of Water Coalition does the same thing, but for wastewater treatment. Kids are passionate about what they learn, and sometimes our smaller customers can be our biggest advocates. Get them started with these great videos! For past kid-friendly videos, see Freddy the Fish (stormwater quality) and Water and You (surface water treatment). December 22, 2017 By Cassia Smith Public Education consumer information, featured videos, public education 0 0 Comment Read More »
Featured Videos: Water and You: The Water Treatment Process Need to give a presentation at a school? Have a nephew or niece or a kid of your own who wants to understand what you do all day? Sure, operating a drinking water plant involves a lot of carefully-executed technical processes and meticulous monitoring. But sometimes you need to explain the fun, simple version of your job. This week's featured video can help. This 4-and-a-half minute video follows Splashy the water droplet from his home in a reservoir through a surface water treatment system. At the end, he's disinfected with ozone and ready to drink. If you have a surface water treatment plant, this could be a great way to introduce your younger customers to the work you do. For more water utility videos for young viewers, see our previous blog entry on Freddy the Fish. December 15, 2017 By Cassia Smith Public Education consumer information, featured videos, public education 0 0 Comment Read More »
Featured Video: Running Toilets Waste Water As football season gets underway, it's a good time to revisit Denver Water's clever water conservation PSA. The video may be ten years old, but the simple concept still makes for a fun and memorable message. It's a good reminder that even though water utilities play a vital role in public health and quality of life, that doesn't mean we can't sometimes have a little fun. Happy Friday! September 22, 2017 By Cassia Smith Public Education consumer information, featured videos, pr, public education, public relations, PSA, water conservation 0 0 Comment Read More »