Public Relations & Customer Satisfaction for Water Utilities January 23, 2024 By Katelyn McLaughlin A-Z for Operators series, Public Education A-Z for Operators, consumer information, free resources 0 Consumer Information is any information water operators are required to or may want to distribute to their consumers. This includes anything that is for the public that isn’t required, Consumer Confidence Reports aka annual water quality reports, voluntary communication, public awareness/education materials, fact sheets about system, treatment, etc. We have 876 resources (and counting) on Consumer Information in our Documents Database that provide valuable information on this topic. You can search for documents on Consumer Confidence Report (CCR) best practices, webinar recordings about transparency and communications with water consumers, tips and tricks to help your utility communicate the value of drinking water services to rate payers, and many other useful guides that will help you to deliver safe and clean water to utility customers. To access the wealth of knowledge on Consumer Information within our database just select "CATEGORY" in the dropdown then choose "Consumer Information." Once you make that selection, a second dropdown will appear where you can choose "HOST," “TYPE,” or “STATE” to narrow the search even further. If you have a specific search term in mind, use the “Keyword Filter” search bar on the right side of the screen. This is part of our A-Z for Operators series. Comments are closed.