Free Resources for Non-Community Water Systems - Recording on June 6, 2018

This webinar, recorded on June 6, 2018, introduces our free, 2-hour online course that helps owners and operators of public water systems with a groundwater well better understand how to properly care for their water supply. The course curriculum includes the basic science of groundwater, well mechanics, and source water protection best practices. 

Focus on Apprenticeship Programs

It is no secret that drinking water and wastewater utilities are facing a shortage of workers due to job growth and the retirement of the baby boomer generation. Nationwide, over 30-50% of the water workforce is expected to leave the industry in the next decade due to just retirements alone. However, some states, and especially those with a large percentage of smaller, rural systems such as Idaho, face even more serious shortages.

To make matters worse, it isn't always easy for new folks to get a foot in the door. High school graduates may not be aware of the water industry jobs available in their own communities, and even if they become aware, it can take a significant investment of on-the-job experience and education to obtain the proper knowledge and licensure to become an operater.

This is why many state & local governments, community colleges, utilities and water organizations have been collaborating to develop apprenticeship training programs across the country. For example, Indiana Alliance of Rural Water runs an apprentice program as part of a larger NRWA water sector apprenticeship initiative. Their apprentices train alongside experienced technicians while earning a entry-level wage, all in the interest of creating a more robust workforce for the state.

Another water organization, the Water Environment Association, has recently been collaborating with the City of Baltimore to train young people for the water industry. The Baltimore City Water Industry Career Mentoring Program, now in its third year, is an eight-month program for 18-24 year olds that provides water industry career exploration, worksite tours and job shadowing, connections with a career coach/mentor, a summer job at Department of Public Works, and opportunities to interview for full-time, entry-level positions.

Other recent initiatives attempt to recruit workers even before they graduate from high school. A youth apprenticeship program sponsored in part by New Water in Green Bay, WI, offers students the opportunity to gain valuable work experience and insights into the wastewater industry while still attending high school. NEW Water collaborates with the Greater Green Bay Chamber, Northwest Technical College and area school districts for this program.

More and more municipalities are also responding to the need to plan for their futures via apprenticeship programs. The city of Prestonsburg, KY, for example, has recently announced the creation of a 3-year apprenticeship program. Their program partners with a local community college to reduce the time it takes to become a certified water or wastewater treatment operator, giving the city a competitive edge in the race to replace their retiring operators.

Finally, the rise in the need for, and popularity of, apprenticeship programs underscores the importance of continuous monitoring to ensure that apprenticeship outcomes are measuring up to expectations. According to the LA Times, an audit of the apprentice program for Los Angeles' Department of Water and Power revealed that only 51% of those enrolled actually graduated, and those with the highest level of training were being recruited elsewhere.

Interested in learning about apprenticeship programs in your state? The American Water Works Association and the Water Environment Federation ;each have large and active job banks that are updated daily. You can type "apprentice" as a key word to find some of the opportunities out there.

Serious Water Gaming

Featured Video: The Science Behind Exploding Manhole Covers

Every season has its challenges for public works departments, and now that spring is just around the corner, it is pretty obvious that this past winter came with more than its fair share. Yet we are not in the clear quite yet, as this news story about two manhole explosions just a few weeks ago demonstrates. In fact, as winter winds down, accumulated road salt compounds corrode through underground electrical cables, causing sparks to ignite gases that can build up in confined spaces. With over 2,000 annual incidents in New York City alone, exploding manholes are not a joke: they can be dangerous, destructive and downright difficult to predict.

And while large cities like New York City are especially prone to these incidents due to aging infrastructure and the sheer amount of underground electrical cables present, small towns are definitely not immune. For example, in 2014 the tiny town of Sauget, Illinois (pop. 150) experienced an explosion so powerful manhold covers damaged overhead power lines.  

 Find out more about how road salt compounds contribute to this problem in this week's featured video.  

While explosions are the most dramatic hazard associated with manholes, research suggests that manholes are in general one of the most dangerous work locations for water system staff. In fact, according to AFSCME, fully one-third of all injuries/deaths of workers occur in or around manholes. Check out this safety presentation hosted by Michigan WEA for more information on the types of hazards presented by manholes and how to protect yourself from them. 

And if you have any lingering doubts about the force, and destructive power, of an expoding manhole, take a look at this video. 

Featured Video: Buried History - Wooden Water Mains

There's quite a lot of talk these days about aging underground infrastructure, but I bet nobody is referring to archaeological finds! Long-abandoned wooden pipes left beneath older communities aren’t unheard of, but outdated utility plans typically don’t pinpoint their location and it is rare to dig one up, according to this Washington Post article. This week's featured video shows how the New York City Department of Design and Construction worked with Chrysalis Archaeology to preserve their 200-year old wooden water main "find", a portion of the first piped water system in the city. 

Wooden water mains have been found in rural areas and large and small towns across the country, from Baltimore to Philadelphia to Gladstone, Michigan and all the way to the West Coast as well. Some of these wooden pipes serviced customers for 100 years or more! Interested in finding out more? Check out this article about the era of wooden water pipes in Portland, Oregon. 

The Importance of Customer Outreach

Featured Video: An Inflow and Infiltration Reduction Program in Missouri

Inflow and infiltration (I/I) can be very costly for small communities, especially those communities with outdated combined wastewater/stormwater systems or collection systems in poor repair. According to this classic National Small Flows Clearinghouse article, I/I problems place additional burdens on these older and/or fragile systems because the extra water that seeps or flows into them can be very damaging, and, in some cases, even cause contamination issues.

This week's featured video describes how the City of Columbia, Missouri is attempting to locate, identify, and correct improper connections and defects that cause these inflow and infiltration problems so that their system capacity improves, and sanitary sewer overflows and basement backups are eliminated.

EPA Releases Preventive Maintenance Tools for Small Systems

The first tool to be released is an updated version of EPA's popular Preventive Maintenance Card File tool. This 857-page easy-to-access electronic version can be tailored to a system's needs. It includes fillable pdf logs for each month as well as logs for common daily, weekly and monthly tasks. In addition, it can provide detailed information about maintenance and operation, source water, emergencies, security, treatment processes, monitoring/sampling, storage, distribution, rules/regulations, operator certification, customer complaints, technology, supplies, important people and more.

The tool can be downloaded in its entirety as a zip file, or you can download individual months/files. If your system prefers a printed format, the logs can be printed out or you can opt to print out the original 2004 Preventive Maintenance Card File for Small Public Water Systems here.

Focus on Chlorine Safety

Chlorine is one of the most widely used industrial chemicals in the world today, with 13 million tons produced annually in the United States alone. And although there are alternative treatment methods, the majority of water systems still use some form of chlorine for disinfection because it offers an affordable and well understood means of eliminating waterborne diseases. In fact, filtration of drinking water plus the use of chlorine has been called one of the most significant public health advancements of the 20th century.

Yet every treatment technology has its risks, and it is critical to understand the dangers. That is why your employee safety training programs are so important. Here are some supplemental chlorine safety resources from our document library to help support an active chlorine safety/emergency response program at your plant. 

• Water and Wastewater Operators Chlorine Handbook from the Chlorine Institute
• How to Handle Chlorine Gas Safely from Washington State Department of Health
• Ammonium Hydroxide and Sodium Hypochlorite Storage & Handling Issues from Florida Rural Water
• Changing Chlorine Gas Cylanders a video from Grundfos Pumps
• Handling Sodium Hypochlorite Safely a video from the Chlorine Institute
• What Every Operator Should Know About Sodium Hypochlorite from WEF magazine

Protecting Your Customers From Utility Scams

There's a new hero in town: Utilities United Against Scams. In the past year, this national organization made up of more than 100 electric, gas, and water utilities, has successfully worked to disconnect more than four dozen 1-800 numbers tracked to scam artists and swindlers who pose as utility representatives threatening to shut off a customer's service unless bills are paid. The organization has also partnered with law enforcement and created materials and resources for utilities to use to warn their customers.

Why are these warnings so valuable?  A recent report published by the Better Business Bureau (BBB) found that people are particularly susceptible to utility scams. This, combined with a median financial loss of $500 — quite a sum for many customers of small systems — means that there is no incentive for this type of activity to decrease. In fact, according to a study by Hiya, utility scams rose 109 percent in 2016 alone. 

While only a handful of mostly larger water utilities are on the roster at this time, the AWWA is encouraging additional water utilities to sign up for a free membership in Utilities United Against Scams in order to pool resources with other systems to fight this growing problem and amplify public outreach. The organization also hopes to create a centralized database for fraud committed against utility customers that could prove useful to water systems of all sizes. 

To be sure, it is important for organizations such as UUAS to address concerns specific to water utilities, concerns that are different from the typical payment scams common to other utilities: mainly, imposters trying to gain access to homes and businesses with the intent to rob by claiming the need to check meters, test water or check pipes. The Middlesex Water Company advises customers to ask for a photo ID before allowing anyone into their home and Fraud.org suggests customers take these steps to protect themselves: always call the utility directly, never pay by wire transfer or prepaid cards and never give out personal information. 

In attempt to raise awareness of these pressing issues, UUAS has created the Consumer Guide to Imposter Utility Scams to educate leaders and consumers about the types of scams that are occurring across the country (phone, in-person and internet) as well as provide tips to share with community members to avoid scams and contact information for assistance in case a customer becomes a victim. 

Are you interested in finding out more about the utility scams that are showing up in your community? Check out this interactive Scam Tracker map from the Better Business Bureau. And customers aren't the only ones who can fall prey to crafty scammers: according to this article from Idaho Rural Water, there was an outbreak of scammers in 2012 tricking rural water operators into receiving "free samples" of water treatment products that they were later charged for!