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WaterOperator.org Blog

Articles in support of small community water and wastewater operators.

Featured Video: Supplying Community Water

Featured Video: Supplying Community Water
Managing a rural utility can sometimes feel overwhelming and lonely. When you're the only ones in your community dealing with challenging infrastructure, bill collecting, and complicated accounting, it can feel like you're the only people on earth to face these issues. Add in the little quirks of a small rural community, and it can feel like no one could possibly understand what you're dealing with or what you're trying to accomplish.

The truth, though, is that the challenges facing rural communities are nothing new. This week's video is obviously several decades old at this point, but the issues facing the featured communities will probably sound familiar. From aging infrastructure to inadequate rate structures, these utility boards found ways to tackle issues that are still relevant today. Note that the Community Resource Group mentioned in the video recently changed their name to Communities Unlimited


 

Communities Unlimited is a regional partner of the Rural Community Assistance Corporation (RCAP). To find the RCAP regional partner offering technical assistance in your area, check the regional map. You can also browse RCAP's handbooks for small utilities and utility boards by going to our document database and searching for the host Rural Community Assistance Partnership and the document type Manuals/Handbooks.

The issues facing your utility may be tough, but they're not unique. There are technical assistance providers and other utilities that have faced them before and found a way to make it work. We and our partners at RCAP want to provide you with the resources to do that too. And if your utility has come up with a particularly good solution to a problem, let us know!


Featured Video: Formulate Great Rates

Featured Video: Formulate Great Rates
If you're a utility manager or a member of a water utility board, there's a good chance you've had to deal with utility rates at some point. If not, there's an even better chance that a rate-setting conversation is in your future. As the nation's infrastructure ages, many communities are coming to terms with the fact that their utility rates have been too low to allow for replacement costs. Whether you've been forced into an expensive repair by a catastrophic failure or simply know a major piece of your infrastructure is living on borrowed time, you may have no choice but to consider a rate hike and other fundraising measures. But even if your position is not that dire, utility rates have to respond to many complex factors including inflation, fluctuations in number of customers, and changing water treatment standards.

If the whole thing sounds overwhelming, you're not alone. The Rural Community Assistance Partnership (RCAP) has produced several resources to guide utilities through this process. Their handbook Formulate Great Rates provides guidance for small communities that need to conduct water system rate studies. They also recorded a 2-part companion webinar for the handbook, the first video of which is linked below. The webinars are presented by RCAP experts with experience in rate-setting and help explain some of the more challenging sections of the handbook. This first webinar is about half an hour long.


Formulate Great Rates: A webcast on setting rates in small-community utilities (Part 1) from RCAP on Vimeo.

If you need more help understanding the handbook, or need a hand with rate-setting in general, RCAP's regional partners offer technical assistance for rural communities. You might also want to check out the Environmental Finance Center's rate dashboards.

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