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Articles in support of small community water and wastewater operators.

EPA Releases Preventive Maintenance Tools for Small Systems

EPA Releases Preventive Maintenance Tools for Small Systems
USEPA has released two new/updated interactive tools to help small systems retain and organize important operator knowledge as well as keep track of regular operation and maintenance tasks. In this way, when an operator takes a vacation, retires, or leaves a system, important knowledge about the system is preserved for those taking his or her place. 

The first tool to be released is an updated version of EPA's popular Preventive Maintenance Card File tool. This 857-page easy-to-access electronic version can be tailored to a system's needs. It includes fillable pdf logs for each month as well as logs for common daily, weekly and monthly tasks. In addition, it can provide detailed information about maintenance and operation, source water, emergencies, security, treatment processes, monitoring/sampling, storage, distribution, rules/regulations, operator certification, customer complaints, technology, supplies, important people and more.

The tool can be downloaded in its entirety as a zip file, or you can download individual months/files. If your system prefers a printed format, the logs can be printed out or you can opt to print out the original 2004 Preventive Maintenance Card File for Small Public Water Systems here.

The second new tool, piloted last summer, is the Knowledge Retention Tool Spreadsheet for Small Water Systems, found here. This tool also captures site-specific information to help systems maintain water quality in times of transition, but in a spreadsheet format. Tabs providing information on source water, technology, certification, neighboring utilities, suppliers, distribution info and more provide critical information in a quick and easy to read format, all in one place. The spreadsheet also includes a daily production well log, conversion tables and flushing/backflow/valve-exercising schedules.


In a recent webinar featuring these resources, Melinda Norris from Idaho Rural Water talked about how she has seen utility records written on walls and left on dusty barn shelves, creating situations where years of knowledge are at risk of being lost. For her, theses new tools will increase access and encourage operators to record and preserve critical information for newly hired operators or just for those needing help on a daily basis. 

These tools were developed by the EPA's Workforce Group to address an identified critical area of need for small systems: preventing the loss of years of accumulated system knowledge when an operator retires or leaves a system.

Water Operator Salaries Depend Largely on Geographic Location

Water Operator Salaries Depend Largely on Geographic Location
Water operator salaries and wages depend largely on where operators live and work, according to statistics released by the US Department of Labor last year. And even when operators live in the same state or region, salaries can vary depending on if the operator works in or close to a major metropolitan area. Certainly according to these statistics, small town water operator salaries are not competing with those offered by larger metropolitan areas. While top salaries can approach the $70K - $90K range at some metropolitan utilities on the West Coast, top salaries in rural or non-metropolitan areas in the same areas are $10K- $20K less. And then there are larger regional differences as well. Top-paying states such as California, Connecticut, Nevada, Washington and Alaska all offer annual mean salaries over $50K while in many southern states (such as Texas, Arkansas, Kentucky) the average salary range is $25K - $40K. If you are interested in finding out where your state ranks, you can click here

Other interesting geographic statistics and trends can be found on this Data USA website and includes the area of the country with the highest concentration of water/wastewater operators (Arkansas!) as well as areas with the highest paying operator jobs. If you are interested in finding out detailed salary information for your specific state, including current and projected employment numbers, concentration data, area profiles and more, check out this informative site

Contracting a Certified Water Operator

Many small systems across the nation depend on the services of a circuit rider, also known as a contract operator. In fact, according to this article by Lori Moore, Compliance Specialist at Colorado Department of Public Health, contract operators make up an incredible 33 percent of the total number of certified water professionals who supervise public systems!

Contract operators can help ensure regulatory compliance for less complex systems that do not need a full-time operator, they can respond to emergencies, attend sanitary surveys or help fill-in when a full-time operator cannot be found in the area. 

Whatever the reason, it is important to know how to select a contract operator, and then once selected, how to communicate effectively with them. The Pennsylvania Department of Environmental Protection has recently published such a guide, outlining the responsibilities of both the responsible official/owner and the certified water operator. The guide also includes a contract operator interview tool and topics for developing terms of a contract.

Pennsylvania isn't the only state offering guidelines for developing a contract. For example, here is Vermont’s Department of Environmental Conservation list of suggested information and requirements to include and the Illinois Environmental Protection Agency has it's own guide as well. Many states also offer lists of current certified contract operators, like this one

Once selected, communication with the operator is key to developing a successful relationship. Because the work contract operators do is immensely valuable, especially these days, establishing clear expectations can go a long way for everyone involved. 

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