Featured Video: Drought Response and Recovery in the Town of Castine, ME This week's featured video tells the story of how the small town of Castine, ME headed off recent drought and infrastructure challenges - a story that may be adaptable to other small systems nationwide. This video is featured on the USEPA's Drought Response and Recovery StoryMap Project for Water Utilities (ArcGIS) and is included as a case study resource in their recently updated Drought Response and Recovery Guide for Water Utilities guide. December 28, 2018 By Brenda Koenig Asset Management, Emergency Response, Source Water Protection, Sustainability, Utility Management drought, drought recovery, drought response, emergency response, emergency response planning, horizontal well, partnerships, resilience, sand filter, source water protection, utility management 0 0 Comment Read More »
Ethics for Small Water Systems Being a small town operator takes strong character and a community spirit, but there are always those few who make it rough on all of us. Whether it is doctoring compliance reports, siphoning off grant money for personal use, or, as this recent news article reports, using inside knowledge and/or tools to avoid water bills, water operators can sometimes find themselves on the wrong side of the law. That is certainly what happened in the town of Walkerton, Ontario, back in 2000. According to the inquiry report, water operators there "engaged in a host of improper operating practices, including including failing to use adequate doses of chlorine, failing to monitor chlorine residuals daily, making false entries about residuals in daily operating records, and misstating the locations at which microbiological samples were taken. The operators knew that these practices were unacceptable and contrary to MOE guidelines and directives.” In the end, over 2300 people (about half the population of the town!) contracted a virulent strain of E. Coli, and 7 people ended up dying. While this example is extreme, it is a good reminder that unethical behavior can result in very real, and tragic, consequences, for the community as well as for the operators involved - and this goes for even small oversights or infractions. This is why it is important to be reminded of ethical responsibilities on a regular basis, whether through required trainings, or a review of an operator Code of Ethics. Wondering what is included in a Operator's Code of Ethics? Some states, like Pennsylvania and Virginia offer them, as do some operator's association such as the Florida Water and Pollution Control Operators Association and the New England Water Works Association (they also have one for laboratory personnel). NEWWA also has a list of offenses that should invoke enforcement action against operators, including suspension or revocation of certification. In addition, NEIWPCC has a report on the results of a nationwide survey on how operator discipline & rule enforcement is conducted. It is also a good idea to attend ethics trainings when they are available in your area. You can check for these trainings using the keywork "ethics" (and then click on "view list") on our event calendar. We here at WaterOperator.org are interested in finding more about how to support ethical conduct at small systems - not just for board members or government officials, but for everyone involved in producing or cleaning water in the interest of public health. See our ethics checklist above for ideas about how to support ethical behavior at your water system, and let us know if you have additional ideas. December 21, 2018 By Brenda Koenig Utility Management, Workforce code of ethics, ethics, ethics training 0 0 Comment Read More »
Featured Video: The Future of Water Water is a scarce resource for many communities around the globe, and this scarcity is becoming more and more widespread. Our featured video this week from Quartz Media looks out how one locality half a world away has addressed this challenge, and how the rest of us can learn from systems like these where the "future of water" has already arrived. While this video focuses on a larger metropolitan area, there are some interesting takeaways for smaller systems as well such as: Solutions to water challenges are best solved at the individual and/or community level. Water reuse is most likely already happening in your community and efforts can be made to change public perceptions. For example, a wastewater pipe enters the Mississippi River every 8 miles - meaning almost every community using the river as a water source is already drinking someone else's wastewater! December 3, 2018 By Brenda Koenig Innovative Technology, Source Water Protection, Sustainability, Wastewater, Water Reuse, Water Treatment Innovative Technology, Source Water Protection, Water Recycling, Water Reuse 0 0 Comment Read More »
Focus on Chemical Feed Control Chemical dosing at the water treatment plant is a critical, but often underrated step in producing safe drinking water. Historically, process control points have focused on the hazards present in incoming source water - with emphasis on the filtration and disinfection steps to minimize microbial risks. But while many hazards do indeed enter the plant with the raw water, it is just as important to identify the multiple risks associated with treating this raw water. One significant hazard in the treatment of water at the plant is overfeeding, resulting in discoloration, strong smells, or health hazards at the tap. Some of the most common root causes of overfeeding problems are pump or equipment failures, variations in water temperature, and source water characteristic fluctuations, to name just a few. In addition, bringing new technology online can sometimes trigger an event as well. This is why it is important to carefully document chemical handling and feeding information specific to your system on forms such as this one from the New Jersey Department of Environmental Protection. It is also essential to be on top of monitoring, chemical feed math skills and feed pump maintenance in order to correct situations as they arise (not to mention how to use activated carbon or sulfur dioxide to correct water quality issues). This resource from MASSDEP lists immediate action levels for water treatment plant chemicals. This tool from Missouri Rural Water can help you quickly size a chemical feed pump. This NCSE Tech Brief can help you calibrate a liquid feed pump. In addition, overfeed alarm systems are another solid choice for avoiding this problem. Finally, if and when an overfeed occurs in your system, prompt reporting can help speed up remediation. The Minnesota Department of Health provides this emergency response guide to its community PWSs in the case an event is affecting functionality or water quality. Learning who to call for help sometimes is the most difficult step in an emergency response situation, so preparing ahead can save you critical time and effort! *WaterOperator.org staff member Phil Vella contributed to this post. November 21, 2018 By Brenda Koenig Operations and Maintenance, Small System O&M, Water Treatment chemical feed control, chemical feeding, o & m, operations and maintenance, overfeeding, process control, small system o & m, water treatment 0 0 Comment Read More »
Revisiting History: How One Firefighter Protected a Town's Water Supply Our featured video this week tells the story of how, 31 years ago, Dayton, OH's Fire Chief Glenn Alexander collaborated with the city's water and environment departments to make a difficult, but very crucial decision to stand aside and allow a Sherwin Williams paint factory to burn down. By doing so, he saved the city's water supply for generations to come. This story highlights the importance of collaborating with affected parties in order to make smart decisions during emergencies - certainly a lesson that never grows old. And among the many additional lessons gleaned from the incident: the importance of involving emergency responders in wet-field protection task forces or similar partnerships. November 16, 2018 By Brenda Koenig Emergency Response, Source Water Protection collaboration, emergency response, fire, hazard protection, source water protection, water supply protection, well fields, wet field task force 0 0 Comment Read More »
Featured Video: Regional Collaboration for Clean Water in York County Over 500 communities in the Chesapeake Bay watershed are working to meet NPDES permit standards for stormwater discharges from their municipal separate storm sewer systems (MS4s). MS4s that discharge to impaired surface waters or directly to the Bay are required to develop Pollutant Reduction or TMDL Plans. Meeting these requirements while also addressing important local issues such as increased flooding can be a challenge for any municipality, regardless of size. However, Pennsylvania's York County has proven that there is strength in numbers. This video from MOST (Municipal Online Stormwater Training Center, an initiative of the University Of Maryland's Environmental Finance Center) features Felicia Dell, the director of the York County Planning Commission discussing how municipalities in her county banded together in a consortium to attract funding, and then distributed this funding in an equitable way to construct projects that would benefit all. November 13, 2018 By Brenda Koenig Asset Management, Funding, Stormwater Consortiums, Effluent, Financial Assistance, Flooding, Funding, MS4 Permits, NPDES, NPDES Permitting, Pollutant Reduction, Stormwater, Stormwater Discharge, TMDL Plans, Wastewater Discharge 0 0 Comment Read More »
Solving the Rural Water Crisis Every fall, Americans from all walks of life and locations drive through the countryside to enjoy the changing foliage, apple orchards and park-lands, often barely glancing at the small water or wastewater utilities along the roadsides that serve area residents. Yet if they took the effort to speak to the people who are struggling, often at great odds, to provide or clean water in these rural areas, they might begin to understand that even in this country, with all its resources and technological advances, there are many places — just around the bend — where clean water is not a given. In fact, according to this recent article, of the 5,000 drinking water systems that racked up health-based violations in 2015, more than 50 percent were systems that serve 500 people or fewer. The challenges of these small rural systems are many: aging infrastructure (add to this a lack of overflow capacity for wastewater systems), water quality issues, comparatively lower water operator wages, increasing man-made and natural disaster hazards such as extreme rain events, stricter health standards, a small pool of paying customers, and, always, a lack of funding. The new infrastructure bill just recently signed by the president is providing some hope for the future (it has a significant catch, though — its authorizations still require yearly appropriations installments), but for now, many communities live in a constant state of worry about their water. On top of this, many rural communities are dealing with the political and economic pressure to sell their utilities to private companies, if they haven't already done so, a particularly tempting option in times of crisis. According to a recent special series on the rural water crisis from NPR, this "complicated mix of public and private ownership often confounds efforts to mandate improvements or levy penalties, even if customers complain of poor water quality or mismanagement." But there is hope on the horizon. Certainly increased funding for infrastructure is part of the solution. But according to California water commissioner Maria Herrera in this recent article, more can be done. She suggests that legislation should also increase technical assistance funding and give communities an opportunity to hire consultants to develop shovel-ready projects and fund safe drinking water projects. Also on her wish list: "We need to not only fund mitigation of contaminated wells and treatment plants, but also help communities develop redundant water sources, promote consolidation of small systems to larger ones, and help them with drought contingency planning. Communities need guidance and technical assistance in order to develop solutions and participate in water planning." In Louisiana, circuit rider Timmy Lemoine says in this article that he is "seeing a shift as small systems allow larger systems with a certified operator take over management." And at the University of Iowa, engineers are testing new wastewater treatment technologies, hoping to defray costs for aging small-town systems. In addition, organizations such as the Rural Community Assistance Partnership (RCAP) have a wealth of resources to support rural utilities and help them save money, such as this energy efficiency video. The question remains if solutions such as these will be sufficient to ensure that rural residents can count on clean water now and into the future. November 9, 2018 By Brenda Koenig Asset Management, Capacity Development, Funding, Source Water Protection, Sustainability, Utility Management aging infrastructure, consolidation, contamination, funding, partnerships, regionalization, rural systems, rural water crisis, small systems, technical assistance, water quality concerns 0 0 Comment Read More »
Featured Video: The Big Empty Many rural and small water and wastewater systems throughout the country face significant management and operational issues. O’Brien, Texas is just one of thousands of small communities in the United States that struggle to find the resources to ensure that the water coming out of the tap is safe to drink. Watch this documentary short produced by Tom Roseberg and Earth Institute fellow Madison Condon that details O'Brien's drinking water crisis. November 7, 2018 By Brenda Koenig Asset Management, Funding, Sustainability Asset Management, Drinking Water Crisis, Financial Management, Rural Water, Rural Water Crisis, Rural Water Systems, Sustainability, Texas 0 0 Comment Read More »
Spooky Sewers and Things That Go Bump at the Treatment Plant: 2018 Edition An October chill is in the air and darkness is falling earlier and earlier. It must be time to share our annual bone-chilling list of some of the wierdest, wackiest and downright most frightening water operator stories we came across this year (check out last year's list here)! First, can you imagine what it would be like to get sucked through a sewer for over a mile? Well, it happened to this man when his safety harness came undone back in 2010. And although he survives, the crappy experience is surely something he will never forget. While we are talking collections O&M, here's a video describing one characteristic of a successful wastewater operator: a strong stomach. Another characteristic? Knowing not to "fling this on your partner." And believe me, you don't want to know what "this" is! Sometimes, though, what flows into a sewer simply doesn't come out, no matter how much you work on it. That is when you call in the professionals: sewer divers. This is exactly what the water system in Charleston, SC did when they could not clear an obstruction earlier this month. They sent specialized sewer divers 80-90 feet deep into raw sewage in complete darkness to search for the obstruction with their hands.. What did they find? You guessed it: a large mass of "flushable" wipes. Lucky for us, the water system documented the whole episode on social media, but respectfully shot the pictures in low-res for our benefit. If you want to dive deeper into the topic of sewer exploration, we double dare you to watch this video about a man who swims through Mexico City's wastewater system on a regular basis to keep it working. Other types of obstructions have to be dealt with in other ways. This past summer, utility workers spotted an alligator swimming in the Mineral Springs, PA wastewater treatment plant. A private contractor hired by the state Fish and Boat Commission had to use dead animals as bait to try and snag the gator with a fishing hook. You have to admit, wastewater often gets a bad wrap. To prove this, just ask any operator from Baltimore's wastewater treatment plant what happened there back in 2009. That was the year they had to call in experts to deal with a 4-acre spider web that had coated the plant. According to a scientific paper that appeared in American Entomologist, the “silk lay piled on the floor in rope-like clumps as thick as a fire hose” where plant employees had swept aside the webbing to access equipment. Scientists estimate the megaweb contained about 107 million spiders Finally, it wouldn't be Halloween without ghosts, or ghost water, to be more precise. What is ghost water you ask? Well, pervasive leaks and long repair delays are causing water to disappear in Kansas City, Missouri (a kind of haunting experienced by water systems all across the country it seems). According to this 2017 article, nobody knows exactly where the water is going, but the water department points to faulty meters, theft, aging pipes and abandoned houses. Spooky! October 31, 2018 By Brenda Koenig Emergency Response, Operations and Maintenance, Sanitary Sewers, Small System O&M, Wastewater, Water Treatment, Workforce Halloween, messaging, Outreach, Public Relations, sanitary sewers, sewer divers, sewer diving, sewers, Wastewater treatment, Water Treatment 0 0 Comment Read More »
Featured Video: Using Powdered Activated Carbon to Remove Cyanotoxins In May of this year, the city of Salem, Oregon discovered the state's first-ever algae breach in finished drinking water. Since then, there has been quite a bit of soul-searching, as well as a third-party assessment of exactly what happened and the effectiveness of the water utility's response after the event. In the end, the assessment concluded that the city was not prepared to deal with the public relations fallout, or the more practical matter of helping citizens access emergency water supplies. In the meantime, the Oregon Health Authority responded by creating almost unprecedented new cyanotoxin monitoring regulations for systems across the state, and the city of Salem was left to figure out how to cope with what may turn out to be a long-standing threat. As an emergency measure, the utility started using powdered activated carbon (see video below from Statesman Journal reporter Dick Hughes) but it can cause clogging of the filtration plant. The city is now also looking into ozone filtration, as well as other improvements including hazard response and crisis communication planning in order to be better prepared to handle future events. October 9, 2018 By Brenda Koenig Emergency Response, Source Water Protection, Utility Management, Water Treatment activated carbon, algal blooms, cyanobacteria, cyanotoxins, habs, powdered activated carbon, water treatment 0 0 Comment Read More »