rss

WaterOperator.org Blog

Articles in support of small community water and wastewater operators.

Serious Water Gaming

Serious Water Gaming
Interested in combining work with pleasure? Need a fun idea for a training session? Then take a look at this list of gaming opportunities (using the serious game approach) for water professionals.

Utility Management Simulation Game - free online game
Can you keep the utility from going bankrupt? Will service quality bring in more financial resources? What happens when your assumptions change? See how you would cope by playing the game

California Water Crisisboard game
This game introduces the politics of water and puts players in the driver’s seat as they take on drought. Participants assume the role of one of California’s three main regions — NorCal, SoCal and the Central Valley — all of which have different starting resources, strengths, weaknesses and strategies. Along the way, players are exposed to various challenges like special interest groups and population growth that reflect the real-world complexities involved with resolving an environmental crisis. 

The Groundwater Commons Game - free role-play Excel-assisted
Simulations of three major aquifer systems currently facing unsustainable demands—the Punjab (India/Pakistan), the Central Valley (USA), and the Murray-Darling Basin (Australia)—reveal tipping points where social norms and collective attitudes towards groundwater conservation shift abruptly with small changes in cultural values and enforcement provisions.  

The Best Dam Simulation Ever - free online game
This game will help you learn about the many uses of the Columbia River and how controlling the water behind the dams can affect each one.  

River Basin Balancerfree online game
This game developed by the Army Corps of Engineers offers insight into an inland waterway and a system of reservoirs, which are operated with a goal for serving each of the benefits, flood control, navigation, hydropower, irrigation, water supply, recreation, fish and wildlife, and water quality. Users can take charge of river operations and experience the unique challenges presented when managing reservoir operations in a variety of weather conditions across a geographically diverse basin. 

Aqua Republica - free online game
While the world of Aqua Republica is fictitious, the challenges of sustainably managing a limited supply of water resources in a situation of growing demand between multiple users and uses are very much based on real life scenarios. Decisions involve developing urban infrastructure and agriculture based on water supply of the local river. 

Interested in how serious gaming can help water managers, utilities and other stakeholders resolve complex issues? Check out this article.

Protecting Your Customers From Utility Scams

Protecting Your Customers From Utility Scams

There's a new hero in town: Utilities United Against Scams. In the past year, this national organization made up of more than 100 electric, gas, and water utilities, has successfully worked to disconnect more than four dozen 1-800 numbers tracked to scam artists and swindlers who pose as utility representatives threatening to shut off a customer's service unless bills are paid. The organization has also partnered with law enforcement and created materials and resources for utilities to use to warn their customers.

Why are these warnings so valuable?  A recent report published by the Better Business Bureau (BBB) found that people are particularly susceptible to utility scams. This, combined with a median financial loss of $500 — quite a sum for many customers of small systems — means that there is no incentive for this type of activity to decrease. In fact, according to a study by Hiya, utility scams rose 109 percent in 2016 alone. 

While only a handful of mostly larger water utilities are on the roster at this time, the AWWA is encouraging additional water utilities to sign up for a free membership in Utilities United Against Scams in order to pool resources with other systems to fight this growing problem and amplify public outreach. The organization also hopes to create a centralized database for fraud committed against utility customers that could prove useful to water systems of all sizes. 

To be sure, it is important for organizations such as UUAS to address concerns specific to water utilities, concerns that are different from the typical payment scams common to other utilities: mainly, imposters trying to gain access to homes and businesses with the intent to rob by claiming the need to check meters, test water or check pipes. The Middlesex Water Company advises customers to ask for a photo ID before allowing anyone into their home and Fraud.org suggests customers take these steps to protect themselves: always call the utility directly, never pay by wire transfer or prepaid cards and never give out personal information. 

In attempt to raise awareness of these pressing issues, UUAS has created the Consumer Guide to Imposter Utility Scams to educate leaders and consumers about the types of scams that are occurring across the country (phone, in-person and internet) as well as provide tips to share with community members to avoid scams and contact information for assistance in case a customer becomes a victim. 

Are you interested in finding out more about the utility scams that are showing up in your community? Check out this interactive Scam Tracker map from the Better Business Bureau. And customers aren't the only ones who can fall prey to crafty scammers: according to this article from Idaho Rural Water, there was an outbreak of scammers in 2012 tricking rural water operators into receiving "free samples" of water treatment products that they were later charged for!

The Latest on Twitter

Contact Us

1-866-522-2681
info@wateroperator.org