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WaterOperator.org Blog


Jennifer Wilson
Jennifer Wilson
Jennifer Wilson's Blog

Featured Video: Why Are 96,000,000 Black Balls on This Reservoir?

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By Jill Wallitschek

In 2015 the Los Angeles Department of Water and Power went viral when it unleashed 96 million shade balls into the Los Angeles Reservoir. The 175 acre reservoir served to store 3.3 billion gallons of treated drinking water. Shade balls were previously introduced to three other reservoirs in the LA area between 2008 and 2012. Releasing the 96 million balls marked the end of a 8 year project.

The project was first instigated when the Department of Water and Power was notified of high bromate levels in their water. Bromate (BrO3) is a disinfection byproduct regulated at 0.01 mg/L. High levels can increase risk of cancer. The chemical forms when bromide (Br ), an otherwise harmless ion, reacts with ozone (O3). For this reason treatment plants that use ozone are required to monitor for bromate monthly. Qualifying plants can reduce their monitoring to quarterly.

The LA Department of Water and Power determined that while they were finding low levels at the treatment facility, levels were elevated at the reservoirs. Upon investigation the facility realized that bromate can form under chlorination as well. When chlorinated water containing bromide reacts with sunlight, it forms bromate at even higher concentrations than ozonation. This realization prompted the facility to look toward a solution.

Removing the naturally occurring bromide wasn’t an option. Chlorination residual was necessary to protect public health. Ultimately the Department determined that sunlight was the only variable left to control.

After brainstorming for affordable and effective covers that could block sunlight across 175 acres, the Department discovered a product called “bird balls”. At the time, bird balls were used to deter waterfowl from swimming in contaminated water bodies or ponds near airport runways. These balls were made from high density polyethylene, a floatable, food grade plastic. The addition of carbon black gives them a black color and increases their life expectancy to approximately 10 years without sun bleaching. After consulting the manufacture, the balls were put through a small-scale test to access their bromate reduction abilites. The shade balls passed with flying colors.

Shade balls not only reduce bromate formation in the reservoir, but they deter birds, control algae, and reduce evaporation by 80 to 90%. Having been implemented under historical drought conditions, the innovation was applauded for its water saving results. According to the Massachusetts Institute of Technology these shade balls will have to be used for roughly 2.5 years to compensate for the water required to produce them. Since less chlorine is required to control algae formation with the adoption of shade balls, the treatment facility is experiencing significant cost savings as well. Over the course of their life span the reduction in chlorine use and evaporation will have paid for roughly half the shade balls.

Shortly after their installation, one of the reservoirs was removed from service and two of the remaining reservoirs transitioned to floating covers. Federal law requires that all drinking water bodies open to the air be covered. Transitioning the final Los Angeles Reservoir would have been too cost prohibitive based on its size. So given the effectiveness of the shade balls in such a large area, they shall remain in the Los Angeles Reservoir to prevent bromate formation, evaporation, and algae for the Los Angeles people.

Best Practices for In-Person Training During COVID-19

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By Jill Wallitschek

To provide operators with continuing education opportunities during the pandemic, many training providers have adapted their classes to virtual training. These efforts have resulted in new online training opportunities and have allowed operators to earn their much-needed continuing education credits. Despite these efforts, not all training topics can be offered in an online format to all operators. Some training topics require equipment demonstrations and hands-on practice. In addition, some operators have limited internet access or may find it difficult to learn in an online setting.

For these reasons and others, some training providers have returned to an in-person training format. In this post, we have summarized COVID-19 safety trends our staff have observed from training providers as they resume in-person training. Using these trends, as well as CDC guidelines, we have provided a compiled set of recommendations to protect operators registered for in-person training.

Looking through training registration webpages and memos posted regarding the resumption of in-person training, the bulk of training providers have noted that they intend to follow local, state, and federal safety guidelines during class and in preparation of the class. This generally includes social distancing, the requirement of masks, and a restriction on the number of registrants per class. Many providers will also require students to fill out a COVID-19 screening checklist as well. Training providers of colleges or areas with higher infection rates trended to have stricter and more detailed guidelines. Classes developed around the use of hands-on equipment such as backflow prevention workshops, developed specific guidelines for how equipment will be maintained during the course.

The most thorough training providers include safety information about instructor requirements, student requirements, and facility requirements. Some of these trainers designated their own hotline to report cases or ask additional questions about COVID safety.

Based on our review of these recommendations, we have put together “best of” guidelines that training providers can use to protect their operators.

Classroom Preparation:

  • Training will follow federal, state, and local guidelines
  • Prepare the facility according to CDC Facility Disinfection guidelines
  • All employees should be trained and certified on personal hygiene and surface sanitation/ disinfection procedures. See the Disinfecting Your Facility guidance by the CDC.
  • Instructors are to remain at least 6 feet away from students
  • Set up the chairs or workstations no less than 6 feet apart
  • Provide hand sanitation stations throughout training facility
  • Place posters in popular areas that encourage hand hygiene
  • Specify entrances and exits through signs or floor tape
  • Ensure that the check-in table provides a notice to:
    • Require mask use and proper hand hygiene
    • Inform of hand sanitizer stations
    • Prohibit handshakes, encouraging other noncontact greetings
    • Direct employees to visit the CDC’s coughing/sneezing etiquette and clean hands webpage
    • Inform guests of specified entrances and exits visible for the use of classes
    • Request students fill out pre-screening questions
  • Training will be rescheduled or moved if the host site experiences an active COVID-19 case within the 2 weeks of class

 

Classroom Maintenance:

  • Disinfect common surfaces (doorknobs, bathroom fixtures, classroom tables, chairs, etc.) before class, once mid-morning, once mid-afternoon, and after students leave for the day
  • Limit bathroom use to one or two people at a time to maintain social distancing
  • Suspend food consumption or drinks inside classroom
  • Suspend food service or offer pre-boxed meals during breaks
  • Require students eat outside or in designated areas set up for social distancing.

 

Student Requirements:

  • Students should be directed to review safety requirements and pre-screening questions prior to the training
  • Upon arrival Students should be directed to fill out a liability waiver acknowledging the measures taken by the training provider to prevent the spread of COVID-19, their compliance, and who should be held liable if illness occurs. An excellent example of this waiver was developed and used Arkansas Rural Water Association. Such waivers can require that:
    • Students must wear a mask according to CDC guidelines
    • Additional PPE, including protective gloves, may be required during certain tasks
    • Students must follow social distancing guidelines to maintain 6 feet of distance between the instructor and other students
    • Students will wash hands frequently for 20 seconds avoiding contact with the eyes, nose, or mouth
    • Students follow appropriate coughing etiquette
    • Students must refrain from eating or drinking in the classroom
    • Students will adhere to all safety guidelines set by training provider
  • Upon arrival Students should read and sign a prescreening questionnaire that certifies:
    • I am not experiencing any symptom of illness such as cough, shortness of breath, difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell
    • I have not traveled internationally or out of state within the last 14 days
    • To my knowledge, I have not been exposed to someone with a suspected and/or confirmed COVID-19 case in the last 14 days
    • I have not tested positive for COVID-19 in the last 14 days
  • If resources provide, students will have their temperature checked before entrance. Students with temperatures above 100ºF will be denied.
  • Students should bring their own writing utensil, books, paper, and calculator. No sharing is permitted.
  • If diagnosed with COVID-19 or exhibiting symptoms within 2 weeks of the training or if exposed to COVID-19 during the training, students must notify the training provider

 

Equipment Expectations:

  • Instructors observing student(s) must remain 6 feet away from the testing station and student
  • When hands on equipment is used, attendees will get their own piece of equipment that stays in class
  • Each cart and testing station will be routinely cleaned, sanitized, and disinfected before the start of class and after each session
  • All tools and test kits will be routinely cleaned, sanitized, and disinfected before the start of class and after each student has complete

 

While continued training opportunities are important, the health of our essential workers must be priority. WaterOperator.org hopes that all training facilities offering in-person classes are taking every possible to protect their students.

A note to our operators: If you’re looking to attend an in-person training, investigate the training provider safety measures before registration. If these measures aren’t available online, it’s always best to call ahead. WaterOperator.org lists live, online and in-person training opportunities in our national training calendar.

New Video Series: Compliance Conversations for Small Water Systems

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Every time we hop on a call or head to a conference, we hear from experts with a wealth of knowledge. From "Why didn't I think of that?" tips to fascinating case studies, we're bringing the juiciest tidbits to you with a new video series.

Compliance Conversations offers insights on operating and managing a small public water system from a range of contributors. Each episode will feature an interview with a water industry professional so you can learn from the comfort of your computer or favorite device.

The first four episodes feature Jeff Oxenford, of Oxenford Consulting and the Rural Community Assistance Partnership. In these episodes, Jeff breaks down the most common drinking water compliance issues:

We're already working on a new batch of episodes, so make sure to subscribe to the WaterOperator.org YouTube channel so you will be the first to know when new videos are uploaded!

Free Resources for Non-Community Water Systems - Recording on June 6, 2018

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This webinar, recorded on June 6, 2018, introduces our free, 2-hour online course that helps owners and operators of public water systems with a groundwater well better understand how to properly care for their water supply. The course curriculum includes the basic science of groundwater, well mechanics, and source water protection best practices. 

What We Can Learn from Flint

It’s not often that drinking water gets in-depth news coverage and front page headlines, but I think we’re all just sad that it happened this way. The story of Flint, Michigan’s drinking water crisis has unfolded over nearly two years, but the national media attention escalated rapidly in the past month.

I believe I speak for every one of our WaterOperator.org readers when I say this just hits too close to home. This is our industry, these are our friends and colleagues, and of course, the people of Flint are our neighbors in trusting that tap water will always deliver.

There’s no role for blame because we’ve all lost on this one. And when you go beyond the issues of oversight, social justice, and politics, there’s a story about the challenging decisions that operators, utility managers, and local government officials make day-to-day. These jobs have aways been hard, but we now have an opportunity to grow, change, and do better.

This could have happened anywhere, but it doesn’t have to happen in your community. Here’s what everyone can learn from Flint:

Unintended consequences are real.

The story of Flint highlights the critical balancing act required to serve drinking water that meets every standard. One change (large or small) can have cascading effects on the entire treatment train and distribution system, so decisions should not be made lightly. Appendix C (Guidance for Evaluating Impacts of Treatment Changes on Distribution Systems) and D (Tools for Evaluating Impacts of Treatment Changes on Lead and Copper Rule Compliance) within the Simultaneous Compliance Guidance Manual are solid, first-step references.

Don’t be afraid to ask for help.

State and federal agencies are made up of people who care about what they do. So not only is it their job to help systems make better decisions, they want to do the right thing. They also know others with additional technical expertise, including researchers and technical assistance providers, who can consult with you at no cost. Ask for assistance when planning changes or as soon as you know there is a problem. If you’re not sure whom to contact, here’s the list of primacy agency websites. You can also contact us (info@wateroperator.org) and we’ll find someone who can help.

Public health is the priority.

A water system’s ultimate job is not to meet compliance, but to provide safe drinking water and protect public health. Regulations are the baseline mechanism for getting there, but thinking holistically about what’s logical can prevent unintended consequences. There are certainly flaws in the Safe Drinking Water Act regulations, so the Water Supply Guidance (WSG) manual offers policy statements and clarifications on intent as a starting point.

Trust is easier to break than restore.

It is always better to act out of an abundance of caution and be wrong, than it is to do nothing out of fear. Early, active, and consistent public communication (even when the answers are still uncertain) will go far to maintain the public’s trust in the water system and the local government. We’ve compiled some of the best resources on risk communication requirements and best practices.

The situation in Flint is more than unfortunate, but we can all reduce the chance that it will happen again and be more prepared to react in any emergency situation. Our thoughts are with each and every one of you working beyond measure to make this right.

Winterizing for Consumers and Small Water Systems

Here in central Illinois, the days are getting shorter, the nights are getting colder, and the trees are starting to turn. For those of us living in colder climates, the time is coming for us to batten down the hatches and prepare for winter’s snow, ice, and cold. Recently, one such forward-thinking operator asked us for information on winterizing service lines. After a little searching, here’s some guidance we found for him and for anyone else preparing their system for winter cold.

Winterizing for Water Systems

For operators looking to prepare their systems for winter, the Preventive Maintenance Card File for Small Public Water Systems Using Ground Water (developed by the U.S. EPA and adapted by the Massachusetts DEP) provides month-by-month guidance on routine maintenance procedures that can help keep a system in top running condition. Search the document using the keyword “winter” to find relevant maintenance cards. The Indiana Section of the AWWA also has a winterizing checklist. See page 8 of this newsletter for their helpful tips and hints for water operators.

Consumer Information: Winterizing Plumbing and Thawing Frozen Pipes

Of course, operators are not the only ones facing the problem of inadequately winterized or frozen pipes. Consumers often need extra guidance in properly preparing their homes for cold weather, or in dealing with frozen pipes as they occur. Some resources for consumer information include:
  • RCAP’s ebulletin on winterizing for the utility and the customer
  • the Red Cross’s information page on winterizing pipes, and safely thawing pipes that have frozen,
  • this video by a real estate agent showing how to properly drain outside spigots for the winter,
  • and this video by a building contractor in Boulder, Colorado, which includes tips for turning off water to the house in the event of a burst pipe, ways of regulating temperatures so pipes don’t freeze in the first place, and advice on safely thawing pipes when they do freeze.

To see how other utilities have handled consumer information on winterizing pipes on their websites, see the Mohawk Valley Water Authority (for colder climates) and the Macon Water Authority (for climates with relatively mild winters, where the ground seldom freezes deeper than two inches). Though there may be contact information or policy information specific to these utilities on these pages, both provide thorough, accessible information to frequently asked consumer questions.

Are there other great winterizing resources that should be highlighted here? Tell us in the comments!