Public Relations & Customer Satisfaction for Water Utilities Consumer Information is any information water operators are required to or may want to distribute to their consumers. This includes anything that is for the public that isn’t required, Consumer Confidence Reports aka annual water quality reports, voluntary communication, public awareness/education materials, fact sheets about system, treatment, etc. We have 876 resources (and counting) on Consumer Information in our Documents Database that provide valuable information on this topic. You can search for documents on Consumer Confidence Report (CCR) best practices, webinar recordings about transparency and communications with water consumers, tips and tricks to help your utility communicate the value of drinking water services to rate payers, and many other useful guides that will help you to deliver safe and clean water to utility customers. To access the wealth of knowledge on Consumer Information within our database just select "CATEGORY" in the dropdown then choose "Consumer Information." Once you make that selection, a second dropdown will appear where you can choose "HOST," “TYPE,” or “STATE” to narrow the search even further. If you have a specific search term in mind, use the “Keyword Filter” search bar on the right side of the screen. This is part of our A-Z for Operators series. January 23, 2024 By Katelyn McLaughlin A-Z for Operators series, Public Education A-Z for Operators, consumer information, free resources 0 0 Comment Read More »
Certification & Exam Prep for Water and Wastewater Operators Operator certification helps protect human health and the environment by establishing minimum professional standards for the operation and maintenance of public water and wastewater systems. While the specific requirements vary from state to state, the goal of all operator certification programs is to ensure that skilled professionals are operating and maintaining drinking water and wastewater plants. We have 872 resources (and counting) on Certification & Exam Prep in our Documents Database that provide valuable information on this topic. You can search for documents that go over math for water operators and for wastewater operators, training programs for water and wastewater operators, and many other useful guides that will help you prepare for your certification exams. To access the wealth of knowledge on Certification & Exam Prep within our database just select "CATEGORY" in the dropdown then choose "Certification/Exam Prep." Once you make that selection, a second dropdown will appear where you can choose "HOST," “TYPE,” or “STATE” to narrow the search even further. If you have a specific search term in mind, use the “Keyword Filter” search bar on the right side of the screen. This is part of our A-Z for Operators series. January 19, 2024 By Katelyn McLaughlin A-Z for Operators series, Certification A-Z for Operators, certification, exam prep, free resources 0 0 Comment Read More »
Biosolids & Activated Sludge Treatment Biosolids are the nutrient-rich organic materials resulting from the treatment of sewage sludge. Often times, they are the solids removed from the bottom of a lagoon, that are applied to farm fields as fertilizer. We have 379 resources (and counting) on Biosolids in our Documents Database that provide valuable information on this topic. You can search for documents that cover the types of lagoon sludge and how to calculate sludge volume and the volatile portion, what are nutrients and how they are removed, how to deal with accumulated sludge in a wastewater lagoon, and many other useful guides that will help you to deliver safe and clean water to utility customers. To access the wealth of knowledge on Biosolids within our database just select "CATEGORY" in the dropdown then choose "Biosolids." Once you make that selection, a second dropdown will appear where you can choose "HOST," “TYPE,” or “STATE” to narrow the search even further. If you have a specific search term in mind, use the “Keyword Filter” search bar on the right side of the screen. This is part of our A-Z for Operators series. January 16, 2024 By Katelyn McLaughlin A-Z for Operators series, Wastewater A-Z for Operators, biosolids, free resources 0 0 Comment Read More »
Backflow Prevention Water is normally maintained at a significant pressure to enable water to flow from the tap, shower etc. When pressure fails or is reduced -- as may happen if a water main bursts, pipes freeze, or there is unexpectedly high demand on the water system -- the pressure in the pipe may be reduced and may allow contaminated water from the ground, from storage, or from other sources to be drawn into the system. We have 226 resources (and counting) on Backflow in our Documents Database that provide valuable information on this topic. You can search for documents that explain the components of a successful cross connection control program and backflow prevention program, the importance of minimizing water hammer and back siphonage, videos on the application and installation of backflow prevention devices, and many other useful guides that will help you to deliver safe and clean water to utility customers. To access the wealth of knowledge on Backflow within our database just select "CATEGORY" in the dropdown then choose "Backflow." Once you make that selection, a second dropdown will appear where you can choose "HOST," “TYPE,” or “STATE” to narrow the search even further. If you have a specific search term in mind, use the “Keyword Filter” search bar on the right side of the screen. This is part of our A-Z for Operators series. January 10, 2024 By Katelyn McLaughlin A-Z for Operators series, Backflow A-Z for Operators, backflow, free resources 0 0 Comment Read More »
Asset Management for Water and Wastewater Utilities Asset management is the management of resources to allow water and wastewater systems to be sustainable and efficient, as well as be able to make business decisions that allow you to have the money to run and maintain your system at a desired level of service. Resources (assets) include infrastructure, personnel, equipment, knowledge, and money. We have over 3,300 resources (and counting) on Asset Management in our Documents Database that provide valuable information on this topic. You can search for documents that explain how to maintain and manage the large, expensive components of your system, how to create an asset management plan, how to build an asset management team, and many other useful guides that will help you to deliver safe and clean water to utility customers. To access the wealth of Asset Management knowledge within our database just select "CATEGORY" in the dropdown then choose "Asset Management." Once you make that selection, a second dropdown will appear where you can choose "HOST," “TYPE,” or “STATE” to narrow the search even further. If you have a specific search term in mind, use the “Keyword Filter” search bar on the right side of the screen. This is part of our A-Z for Operators series. November 17, 2023 By Katelyn McLaughlin Asset Management, A-Z for Operators series asset management, A-Z for Operators, free resources 0 0 Comment Read More »
Arsenic in Drinking Water Arsenic is a heavy metal and a regulated contaminant in drinking water and wastewater effluent. In 2001, under the Arsenic Rule, EPA adopted a lower standard for arsenic in drinking water of 10 parts per billion (ppb) which replaced the previous maximum contaminant level (MCL) of 50 ppb. Arsenic is a semi-metal element in the periodic table. It is odorless and tasteless. It can enter drinking water supplies from natural deposits in the earth or from agricultural and industrial practices. We have 180 resources (and counting) on Arsenic in our Documents Database that provide valuable information on this topic. You can search for documents about the arsenic rule, complying with the arsenic maximum contaminant level, the reporting requirements for the annual Consumer Confidence Reports (CCR), and many other useful guides that will help you to deliver safe and clean water to utility customers. To access the wealth of Arsenic related knowledge within our database just select "CATEGORY" in the dropdown then choose "Arsenic." Once you make that selection, a second dropdown will appear where you can choose "HOST," “TYPE,” or “STATE” to narrow the search even further. If you have a specific search term in mind, use the “Keyword Filter” search bar on the right side of the screen. This is part of our A-Z for Operators series. November 10, 2023 By Katelyn McLaughlin A-Z for Operators series, Compliance Monitoring, Drinking Water, Water Treatment arsenic, A-Z for Operators, compliance, free resources 0 0 Comment Read More »